SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.
We are thrilled to announce an opportunity to join our team as:
IT Sales Support Executive
SoftwareOne
Scope: Full Time | Office: Mexico City | Hybrid Model
Are you interested in a role where you support sales teams while driving operational excellence in software and cloud delivery?Do you enjoy working in fast-paced environments that require strong analytical skills, collaboration, and ownership?
This role is part of Software & Cloud Marketplace Delivery and plays a critical role in the Off-Catalog delivery model, supporting end-to-end software sales and procurement while enabling sellers to operate efficiently and deliver an excellent customer experience.
How a day-to-day would look like in this role:
Support the Off-Catalog delivery model and the end-to-end Software Sales process within Software & Cloud Marketplace Delivery.
Provide operational support to sellers to improve efficiency and ensure a strong customer experience.
Manage customer communications and case handling, including quotes and distributor-related topics.
Own end-to-end software procurement activities, ensuring compliance with policies and procedures.
Collaborate closely with sales, Account Managers, and cross-functional teams, demonstrating adaptability and the ability to perform under pressure.
What we need to see from you
Bachelor’s degree in Business administration, International Business, IT, or a related field (or equivalent experience).Proven previous experience in Sales Support, Customer Support, Customer / Client Management, with at least a basic background in the software or IT industry (required).Demonstrate a strong customer-focused mindset, maintain a clear sales-oriented approach.Advanced English is a must (minimum B2+).Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow).
Desired Qualifications:
Understanding of software licensing models, cloud services, and SaaS procurement.Exposure to North American clients and exchange programs.Experience in pricing negotiation, supplier management, and researching multiple data sources.
Soft Skills:
Communication: Strong client follow-up and customer-focused interaction.Proactive and motivated to take initiative.Results-driven.Organization: Excellent multitasking and time management skills.Problem-Solving: Solid analytical and consultative skills.Partnership: Ability to work effectively with teams.Reliability: Dedicated, responsible, and proactive.Critical Thinking: Strong decision-making skills and ability to work under pressure.________________________________________________________________
Why should you join the team?
Employee Recognitions ProgramsA variety of training and development opportunitiesA work-life balanceVacationsEmployee Referral Bonus ProgramMulticultural team interactionGiving back to society- employee initiativesONE TREE PLANTED -> one tree for each hiring globally.Corporate events/ team buildings________________________________________________________________
At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.