**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. **NTT Data Greece** team is looking for an **IT QA Lead** in Athens with a strong background in business analysis, reporting, software delivery, and release management to join our IT Service Management team and to work with our clients in the **European public sector** . ​Everything we do is underpinned by our **core values** of 'Respect every voice', 'Think big, be bold', 'Win together' and 'Deliver the outcome'. Our shared **leadership principles** , 'Empower' 'Care', 'Inspire' help us build a community where our people are equipped with the best resources to face new challenges. As a Quality Assurance Manager, you will play a pivotal role in ensuring the successful delivery of IT projects by embedding quality at every stage of the lifecycle. **Your role:** + Develop and implement a comprehensive quality assurance strategy for IT projects, ensuring adherence to EC standards and best practices. + Establish and maintain quality control processes to identify and address defects and deviations throughout the delivery life cycle. + Continuously assess and enhance existing processes to optimize efficiency and effectiveness. + Collaborate with cross-functional teams to identify areas for improvement, implement corrective actions, and monitor the impact on overall quality. + Identify potential risks and vulnerabilities in IT processes and systems. + Develop risk mitigation strategies and work with project teams to integrate risk management into the project life cycle. + Define/Report on key performance indicators (KPIs) and quality metrics to measure the success of IT projects. + Generate regular reports for management, highlighting quality trends, issues, and improvement opportunities. + Conduct regular audits to ensure compliance with defined policies, EC/industry standards, and regulatory requirements. + Collaborate with internal and external auditors to address findings and implement corrective actions. + Develop and deliver training programs to enhance the awareness of quality standards and best practices among IT teams. + Foster a culture of quality and continuous improvement across IT teams. + Evaluate and monitor the quality of deliverables from other service providers. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. + Proven experience in quality assurance methodologies, processes, and tools. + Certification in quality management (e.g., Certified Quality Manager, Six Sigma). + 7+ years of experience in IT project/programme management. + Proven track record of delivering large-scale IT programmes. + Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe). + Excellent leadership, communication, and stakeholder management skills. + Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet. + Ability to manage budgets, contracts, and vendor relationships. + Familiarity with relevant regulatory requirements and industry standards in IT (e.g., ISO 9001, ISO 20001, CMMI, GDPR). + Leadership skills to inspire and guide a team toward achieving quality objectives. + **You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).**