Essential Duties and Responsibilities:

- Serve as functional lead for implementation projects across all capabilities.

- Work with clients and end users to gather, understand, and define business requirements.

- Develop user stories and to-be process flows for complex and/or multi-capability solutions to support the design and development of solutions for our clients.

- Lead interactions with our customers, internal Operations teams, and external government clients.

- Lead solutioning initiatives such as design thinking, scouting, RFP responses, etc.

- Identify waste and digital enhancement opportunities.

- Frequently responsible for providing guidance, coaching and training to other technical employees across the Company within area of expertise.

Minimum Requirements

- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.