Keep Manufacturing Connected—One System at a Time

Where Technology Meets the Factory Floor

Location: Crawfordsville, IN (fully onsite) | Schedule: 1st shift 8am to 5pm | Payrate: $28 - $31.50

PDS Tech Commercial is partnering with a top-tier manufacturing leader to hire an IT Operations Technician who thrives in hands-on, fast-paced environments. In this role, you’ll be the frontline support for enterprise-wide IT systems—ensuring employees stay connected, systems stay reliable, and operations run safely and efficiently.

Your work will directly support the technology backbone of a manufacturing organization where uptime, responsiveness, and safety truly matter.

What You’ll Do

As an IT Operations Technician, you’ll support users, systems, and infrastructure across the enterprise. Responsibilities include:

Providing technical support to employees via phone, email, chat, ticketing systems, and in-person support for onsite staff

Supporting remote locations with timely and effective IT assistance

Ordering, configuring, deploying, and maintaining IT equipment; managing returned, loaner, and surplus hardware

Assisting with installation, maintenance, troubleshooting, and licensing of software and applications

Troubleshooting and maintaining IT infrastructure including laptops, desktops, phones, printers, servers, conference room systems, access control, and network devices

Creating and supporting user accounts and group memberships

Procuring, configuring, distributing, and troubleshooting mobile devices

Participating in IT projects and performing additional duties as assigned

Working a rotational on-call schedule, including evenings and weekends as required

Upholding all safety policies, procedures, and housekeeping standards—safety is a top priority

Required Qualifications

1+ year of technical experience supporting end users (computers/laptops, desk phones, mobile phones, printers)

IT-related associate degree or an equivalent combination of education and experience

Strong troubleshooting and problem-solving skills

Ability to prioritize tasks, manage time effectively, and work independently

Excellent communication and customer service skills

Proven accountability, dependability, and teamwork mindset

Preferred Qualifications

Experience installing, configuring, and troubleshooting Windows OS, Microsoft Office, Outlook, and related applications

Hands-on experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals

Experience supporting networking equipment, conference room A/V systems, and security systems (cameras, badge access)

Familiarity with workstation imaging tools and MDM solutions such as Intune

Experience in a heavy industrial or manufacturing environment

Prior helpdesk or customer support experience

IT certifications such as CompTIA A+

Ready to Power the Systems Behind the Operation?

If you’re a technically skilled, safety-focused professional who enjoys supporting users and solving real-world problems, we want to hear from you.
Apply today by uploading your resume and take the next step in your IT career with PDS Tech Commercial—supporting technology that keeps manufacturing moving.

Pay Details: $28.00 to $31.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.