Keep Manufacturing Connected. Keep Systems Running.
Location: West Hazleton, PA (fully onsite) | Schedule: 1st shift, 8am to 5pm | Pay Rate: $35 - $44
Make an Impact Where Technology Meets Production
PDS Tech Commercial is seeking a skilled IT Operations Technician to support enterprise-wide systems for a leading manufacturing organization. In this role, you’ll be the frontline of IT support—keeping employees connected, systems secure, and operations running efficiently in a fast-paced, safety-first industrial environment.
Your work will directly support production teams, business operations, and critical infrastructure across the enterprise.
What You’ll Do Day to Day
As an IT Operations Technician, you’ll provide hands-on technical support and system maintenance across the organization, including:
Providing technical support to employees via phone, email, chat, ticketing systems, and in person for onsite users
Supporting remote locations with timely and effective IT assistance
Configuring and deploying new equipment; managing used inventory, loaner devices, and returned hardware
Assisting with installation, maintenance, troubleshooting, and licensing of software and applications
Troubleshooting and maintaining IT infrastructure including desktops, laptops, phones, printers, servers, conference room systems, access control, and network devices
Creating and supporting user accounts and group memberships
Procuring, configuring, distributing, and troubleshooting mobile devices
Participating in IT projects and performing other assigned duties
Working a rotational on-call schedule, including evenings and weekends
Upholding all safety policies, procedures, and housekeeping standards—safety always comes first
Required Qualifications
2–3 years of technical experience supporting end users (computers/laptops, desk phones, mobile devices, printers)
IT-related associate degree or equivalent combination of education and experience
Strong troubleshooting, problem-solving, and customer service skills
Ability to prioritize tasks and work independently in a fast-paced environment
Excellent communication skills and attention to detail
Preferred Qualifications
Experience installing, configuring, and troubleshooting Windows OS, Microsoft Office, Outlook, and related applications
Hands-on experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
Experience supporting networking equipment, conference room A/V systems, and security systems (cameras, badge access)
Familiarity with workstation imaging tools and MDM solutions such as Intune
Experience working in a heavy industrial or manufacturing environment
Customer support or helpdesk training
Working knowledge of Windows-based operating systems and peripheral troubleshooting
Ability to identify recurring issues, recommend solutions, and document technical processes and FAQs
Strong documentation skills and a customer-first mindset
Azure certifications (preferred):
AZ-900
AZ-104
AZ-040T00-A
Ready to Power the Systems Behind the Operation?
If you’re a safety-focused IT professional who enjoys hands-on support and solving real-world technical challenges, we want to hear from you.
Apply today and take the next step in your IT career with PDS Tech Commercial—supporting technology that keeps manufacturing moving.
Pay Details: $35.00 to $44.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.