Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Portfolio Manager - IT Operations Specialist (Cloud / Data / Finance / Resource) Level 10 - Individual Contributor

We're looking for a highly motivated and results-oriented Portfolio Manager - IT Operations Specialist (Cloud and Data) to join our team. This pivotal role will oversee the operational performance of Data/Cloud/AI Operations Management (driving aggressive mandate around resource, finance  , with a specific focus on cloud-based infrastructure (Azure), data and ai centric initiatives. You'll be instrumental in driving efficiency around operations and support aspects for this portfolio (IT Service Operations, Finance, Resource, Executive Leadership Support) , by providing key insights through robust reporting and analytics. If you're passionate about optimizing IT operations, leveraging data and AI for strategic advantage, thrive in a fast-paced environment, and have a mind-set for continuous Problem Solving -  we want to hear from you.

Reporting to Senior Leadership within TD Data Operations and Support – Drive key deliverables towards secure, faster and efficient data services/products with key Responsibilities:

 -  Support coordinating the large IT Support and Operations portfolio:

Manage the overall operational health and performance of IT Operations portfolios, with a strong emphasis on Cloud (Azure) and Data/AI initiatives.

Performance Monitoring & Reporting:

Develop, collect, and analyze operational metrics. Create compelling presentations, reports, and dashboards to summarize portfolio status, performance, and key insights for leadership and stakeholders.

Cross-functional Coordination:

Collaborate closely with managers and peer teams to ensure seamless execution, alignment on priorities, and effective resolution of operational challenges across portfolios.

Leadership alignment:

Lead and facilitate operational huddles, ensuring clear agendas, actionable outcomes, and effective communication.

 IT Support and Incident Oversight:

Take ownership of major incident management processes, coordinating response efforts, communication, and post-incident reviews to minimize impact and prevent recurrence.

Strategic Reporting & Dashboards:

Facilitate, design, build, and maintain comprehensive reports and dashboards that provide real-time visibility into operational metrics, trends, and key performance indicators.

 ITSM & Product Lifecycle Management:

Apply strong knowledge of IT Service Management (ITSM) principles and product lifecycle management best practices to optimize service delivery and operational processes.

Continuous Improvement:

Identify opportunities for process improvement and automation within IT operations, leveraging data and technology to enhance efficiency and reliability.

Required Qualifications:

Experience: 10+ years of experience in IT operations, portfolio management, or a similar role with significant exposure to cloud environments, data/insights management for effective executive leadership support .

Technical Acumen:

   Demonstrated expertise with Microsoft Azure services and cloud operations.   Strong understanding of Data concepts, including data pipelines, data warehousing, and data analytics.   Familiarity with AI/ML concepts and their operational implications is a significant asset.

Operational Excellence:

Problem solving mindset and approach with proven track record of managing operational metrics, developing performance reports, and presenting complex information clearly and concisely.Incident Management - Solid experience in managing major incidents, including coordination, communication, and root cause analysis.ITSM & Product Lifecycle:  In-depth knowledge of ITSM frameworks (e.g., ITIL) and experience applying product lifecycle management principles to IT services.

Communication & Leadership:

Exceptional communication, interpersonal, and presentation skills. Ability to lead meetings, influence stakeholders, and work effectively across diverse teams.

Analytical Skills:

Strong analytical and problem-solving abilities, with a keen eye for detail and the ability to translate data into actionable insights.Experience with reporting and dashboarding tools (e.g., Power BI, Tableau), project management software, and ITSM platforms.

Education:

Bachelor's degree in Computer Science, Mathematics/ Statistics/ Information Technology, Engineering, or a related field.Industry certifications around ITIL/COBIT/SixSigma / Azure  would be an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet