Job Title:

IT Operations Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities:

Service Management: Skilled in Problem and Incident Management, RCA, and Ticket Analysis for deskside equipment. Manage SLA and SLO with IT partners.IT Operations & Service Delivery: Coordinate Site IT Operations and support global projects, including automation and site-specific actions.Account Management: Oversee account onboarding, ramp planning, and client requirement capture. Collaborate with solution teams for implementation.Technical Expertise: Experience with end-user devices (Desktops, Laptops, Hard Phones, Wi-Fi), focusing on both hardware and software troubleshooting.ITIL-Based Framework: Resolve IT tickets, ensure compliance with COPC and ISO 27001, and support CNX and client infrastructure.Security & Compliance: Ensure site security and compliance, manage Local DNS/DHCP/File servers, and handle off-site tape movements.Communication & Troubleshooting: Address high-impact issues, provide updates, validate inventory, and review tickets with dashboards.Reporting: Report directly to the Manager of IT Operations and work on-site.

Essential Skills:

Problem Solving: Strong analytical skills to diagnose and resolve technical issues efficiently.Communication: Excellent verbal and written communication skills for effective stakeholder interaction.Technical Proficiency: Advanced knowledge of network configurations, server management, and software troubleshooting.Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.Team Collaboration: Strong teamwork skills with the ability to collaborate across various IT departments.Adaptability: Flexibility to adapt to changing environments and handle multiple tasks simultaneously.Customer Focus: Commitment to providing excellent service and support to users and clients.

Location:

JOR Irbid - Irbid Development Zone, Irbid, Jordan Building#4

Language Requirements:

Arabic (Required), English (Required)

Time Type:

Full time

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