REQ#: RQ203037Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Seize your opportunity to make a personal impact as an IT Operations Manager supporting customer activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiators. As an IT Operations Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics and centers, ensuring seamless integration and optimal performance. We have a responsibility to ensure operational IT capabilities provide our client with the timeliness, accuracy and reliability they demand from all our highly professional roles. Be the change, lead our change – join us!

HOW AN IT OPERATIONS MANAGER WILL MAKE AN IMPACT

Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountabilityOversee the day-to-day IT operations support, resolving escalated technical issues and maintaining business continuityEnsure compliance with defined SLAs and KPIs, regularly reporting on performance metrics and service trendsDevelop, implement, and continuously refine IT service management processes, including incident, request, problem, and change managementManage and optimize ticketing systems and ITSM platforms to streamline workflows and improve response timesCollaborate with cross-functional teams to align IT support activities with business needsMaintain documentation, knowledge bases, and standard operating procedures (SOPs)Drive initiatives for continuous improvement, team training, and end-user satisfaction

Required SkillsSolid understanding of service desk best practices and experience with ITSM tools (e.g., ServiceNow)Familiarity with ITIL framework and lifecycle practicesStrong technical knowledge of Windows, Active Directory, Office 365, and basic networking principlesDemonstrated success managing team workflows, prioritizing tasks, and delivering measurable improvements in support deliveryExcellent communication and interpersonal skills, with the ability to manage conflict, motivate teams, and influence without authority

WHAT YOU’LL NEED TO SUCCEED:

Education: Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science)Required Experience: 6+ yrs of directly related professional work experience, at least 2 in a leadership or managerial positionRequired Certifications: ITIL expert, PMPSecurity Clearance Level: TS/SCI with active polygraphLocation: Tysons, VA - On Customer Site

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays