**Req ID:** RQ203037 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Administration **Skills:** Information Technology (IT) Services,Information Technology Management,Key Performance Indicators (KPI),SLAs **Experience:** 6 + years of related experience **US Citizenship Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as an IT Operations Manager supporting customer activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiators. As an IT Operations Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics and centers, ensuring seamless integration and optimal performance. We have a responsibility to ensure operational IT capabilities provide our client with the timeliness, accuracy and reliability they demand from all our highly professional roles. Be the change, lead our change – join us! **HOW AN IT OPERATIONS MANAGER WILL MAKE AN IMPACT** + Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountability + Oversee the day-to-day IT operations support, resolving escalated technical issues and maintaining business continuity + Ensure compliance with defined **SLAs and KPIs** , regularly reporting on performance metrics and service trends + Develop, implement, and continuously refine IT service management processes, including **incident, request, problem, and change management** + Manage and optimize ticketing systems and ITSM platforms to streamline workflows and improve response times + Collaborate with cross-functional teams to align IT support activities with business needs + Maintain documentation, knowledge bases, and standard operating procedures (SOPs) + Drive initiatives for continuous improvement, team training, and end-user satisfaction Required Skills + Solid understanding of service desk best practices and experience with ITSM tools (e.g., ServiceNow) + Familiarity with ITIL framework and lifecycle practices + Strong technical knowledge of Windows, Active Directory, Office 365, and basic networking principles + Demonstrated success managing team workflows, prioritizing tasks, and delivering measurable improvements in support delivery + Excellent communication and interpersonal skills, with the ability to manage conflict, motivate teams, and influence without authority **WHAT YOU’LL NEED TO SUCCEED:** + **Education** : Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science) + **Required Experience** : 6+ yrs of directly related professional work experience, at least 2 in a leadership or managerial position + **Required Certifications** : ITIL expert, PMP + **Security Clearance Level** : TS/SCI with active polygraph + **Location** : Tysons, VA - On Customer Site **GDIT IS YOUR PLACE:** + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications + Cutting-edge technology you can learn from + Rest and recharge with paid vacation and holidays The likely salary range for this position is $119,870 - $162,178. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans