**Position Overview** Position Summary: The Manager of IT Operations & NOC oversees the full spectrum of Burlington’s IT infrastructure operations — across corporate systems, store systems, and distribution center technology. This leader ensures 24/7 stability, visibility, and rapid response while driving process discipline, proactive risk management, and continuous improvement. The role manages Burlington’s IT Operations and Network Operations Center (NOC), leading a team of about 10 direct reports responsible for enterprise monitoring, major incident management, job scheduling, data center operations, and backup/recovery. This leader manages capital and operational budgets, partnering with leadership to prioritize stability-focused investments. It is a hands-on role requiring initiative, ownership, and continuous improvement. The Manager will be expected to: • Own operational KPIs and deliver results daily, weekly, and monthly. • Identify and surface risks before they become incidents. • Implement and enforce processes and documentation discipline. • Expand monitoring scope beyond corporate systems to stores and distribution centers. • Coach and delegate to elevate the team’s performance and autonomy. • Continuously look for opportunities to improve services and efficiency **A Day In The Life** **Operations Leadership & Partner Management** + Lead, coach, and develop a 24/7 IT Operations team, instilling a culture of accountability, process adherence, and service excellence. + Build capability through delegation, cross-training, and performance feedback. + Manage staffing levels and schedules to ensure uninterrupted 24/7 coverage with proper overlap, optimizing resources and controlling unplanned labor costs. **Operational Performance & KPI Management** + Define, track, and report on KPIs for incident response, system availability, monitoring coverage, job completion, and backup success. + Deliver performance dashboards and scorecards on daily, weekly, and monthly cycles. + Use KPI trends to address gaps, inefficiencies, or emerging risks. **Monitoring & Incident Management** + Oversee enterprise monitoring tools to ensure alert quality, expanded coverage, and actionable response. + Build a unified monitoring strategy covering infrastructure, network, and application layers across corporate, store, and distribution center systems. + Own the Major Incident Management process — from bridge facilitation to communications to post-incident follow-up. **Data Center & Infrastructure Operations** + Manage all operational aspects of Burlington’s data centers, including preventive maintenance, vendor coordination, and environmental monitoring. + Oversee physical and logical changes, ensuring adherence to change management and audit requirements. + Support internal and external audits (SOX, PCI, etc.) with evidence and documentation. **You'll Come With** + Bachelor’s degree in IT, Computer Science, Engineering, or related field. + 10+ years in IT Operations, including 5+ years in a senior or management role leading a 24/7 NOC or enterprise IT operations team. + Proven success managing large-scale, complex, multi-location IT infrastructure environments — including corporate offices, retail stores, and distribution centers. + Demonstrated ability to own KPIs and consistently meet or exceed SLA targets. + Strong background in enterprise monitoring, job scheduling, major incident management, and data center operations. + Expertise with tools such as Datadog, Dynatrace, Nagios, SolarWinds, UC4, NetBackup/Veeam, ServiceNow, and related enterprise platforms. + Solid understanding of ITIL practices, change management, and operational governance frameworks. \#LI-TG1 **Come join our team. You’re going to like it here!** You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. **Pay Range** $115,000.00 - $150,000.00 **Posting Number** R100613 **Location** New Jersey-Edgewater Park **Address** 4287 Route 130 S **Zip Code** 08010 **Pay Rate** Salaried **Career Site Category** Corporate **Position Category** Information Technology **Job Type** Full-Time **Remote Type** Hybrid **Evergreen** No