Key accountabilities and responsibilities

Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer)

Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers

Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks 

 Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability

Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes

Advising Software Engineers to correct errors if any and modifying the existing software

 Interacting in Corporate Systems about the performance of systems and solve their technical issues when relevant

 Perform reports/dashboards of the apps and vendors for the Management

 Supporting Corporate Systems teams with the creation of training and knowledge articles

 Action both autogenerated batch tickets and incoming tickets from end users

PeopleSoft Administrator

Peopletools supportApplication maintenanceTroubleshooting of errorMonitoring stability and performance improvementsInfrastructure support of Windows and Linux ServerResource MonitoringServer Setup for PeopleTools (Shares/FileSystems etc.)PeopleTools and application UpgradesPUM UpgradesPeopleSoft Application MigrationsPeopletools PatchingWeblogic support and certificate managementExperience with Integration Broker including SOAP & REST Web ServicesPeopleSoft Migration SupportFamiliar with Phire Migration toolSetup of Change Assistant for Upgrade and Patch applicationsSetup and Configure Cobol environment 

 

Autosys Workload Automation

Setup and modify existing job.Understanding batch processing and dependency analysis.Setup and review of AutoSys calendars.Review impact of application outages on Autosys jobs.

 

PeopleSoft Database Administrator

Performance Monitoring Creation of SQL profilesReview and Analysis of ASH dataIdentify problem SQL and provide fix suggestionsIndex RebuildsData ArchivalApplication Migration Support