Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

CUSTOMER

Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational riskPartner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streamsContinuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are metProvide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionEffectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholdersEnsure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are metDeliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentationMonitor daily data health checks and ensure smooth operation of scheduled jobs/pipelines and report refreshesTake the lead and be the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysisWork closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliabilityCollaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutionsIdentify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoringMaintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metricsInteract with clients to provide quality service/solutions consistent with objectives and client requirementsIdentify and address application and data issues and cross-capability and cross-release issues that affect application integrityConsult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own areaParticipate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environmentMaintain base infrastructure components current and defect free and liaise with internal, external and 3rd party vendor to report problems and receive fixesProvide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintainedSchedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as requiredMay monitor the performance of the environment by using meaningful metricsProvide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testingAssess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilizationEnsure effective change management discipline is usedProven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communicationA strong sense of ownership and urgency when resolving data and reporting issues that impact business operationsSolid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or ServiceNowMonitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries)Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriateAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Identify/implement process improvements to enhance revenue, customer experience and/or reduce costsComply with well-defined enterprise technology delivery practices and standards and project management disciplinesMake effective use of the cost management processes in place in own unitContinuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/deliveryKeep current with industry and/or business trendsAs required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Performs work on all aspects of the application/system supportMay act as a reference for team members or clientsApplications/systems are moderate to highly complex and performed under minimal management supervisionActively involved in resolving client applications issuesMay support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholdersMay develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environmentPerforms problem determination including data gathering and analysisGenerally reports to a Manager or Senior ManagerAble to work in a 7x24x365 environment. Flexible to provide weekend, early or late shifts on a rotational basis.

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate3-5 years relevant experienceExperience in financial services is preferredExperience with Enterprise Monitoring tools and applicationsExperience with SQL is a strong assetExperience with scripting is a strong assetUnderstanding of ITIL process concepts (Incident, Problem, Request Fulfillment, Change)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet