Apply Job Type Full-time Description

About Lupoli Companies

Lupoli Companies is an award-winning, community-driven organization led by social impact entrepreneur Sal Lupoli. What began in 1990 as a family-run pizza business has grown into a diversified enterprise spanning hospitality, food manufacturing, real estate development, hotels, and mixed-use innovation districts across New England.

With more than six million square feet of commercial real estate and over $1.5 billion in active development, Lupoli Companies is committed to creating opportunity, transforming communities, and delivering long-term value across its portfolio.

  

Position Overview

The IT Manager is responsible for leading the day-to-day operations of the Information Technology function across Lupoli Companies’ diverse business units. This role focuses on operational execution, service delivery, and people management to ensure stable, secure, and responsive IT services.

Reporting directly to the Director of IT, the IT Manager manages four direct reports and serves as the operational backbone of the department. This is a hands-on leadership role focused on execution and accountability, not an executive or strategic authority position.

  

Key Responsibilities

IT Operations

Oversee daily IT operations across corporate offices, restaurants, hotels, manufacturing facilities, and development propertiesEnsure timely resolution of incidents, service requests, and outagesMaintain system uptime, performance, and reliability across infrastructure and applicationsAct as the primary escalation point for operational issues

People Leadership

Directly manage four IT team membersPrioritize workload, assign tasks, and enforce service-level expectationsCoach, mentor, and hold team members accountable for executionIdentify skills gaps and recommend training or process improvements

Vendor & Systems Management

Coordinate with third-party vendors, MSPs, and service providersTrack licenses, renewals, and support agreementsEnsure vendors meet operational and service expectations

Process & Documentation

Establish and maintain IT operational processes and standardsReduce reliance on tribal knowledge through documentationImprove consistency and repeatability of IT service delivery

Operational Coverage

Provide day-to-day operational coverage in the Director of IT’s absenceEscalate strategic, budgetary, or enterprise-level decisions as appropriateCommunicate clearly with business stakeholders regarding IT operations Requirements

Required

5–8 years of experience in IT operations, infrastructure, or systems administration2+ years of people management or team leadership experienceExperience supporting multi-site or operationally intensive environmentsStrong understanding of networks, servers, endpoints, and enterprise applicationsAbility to remain calm and decisive during incidents or outages