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Detailed Job Description:

Work with Tyson team to understand business requirements, analysis and design Prepare detail level activity/task list for solution implementation Translate Requirements to Offshore team Review the support ticket view and Assign them to offshore team and track daily progress of the support activities Co - ordinate with offshore team with the build and deployment of technical tasks daily Review the enhancements requests and provide the efforts and if more than 160 hrs per qtr then raise the CR Help team in Performance tuning and troubleshooting BMC Remedy AR Server, CMDB, ITSM, SRM, SLM, and Smart Reporting Help team with Mid-tier and troubleshoot issues with load balancer Provide Demos and workshops on BMC Remedy enhancements Work with team and functional testing for module testing and UAT. Prepare Business Requirement, Gap Analysis, High Level and Low Level / Detailed Technical Design documents along with development team Attend meetings and prepare the meeting minutes and share it with offshore team Prepare weekly and monthly status reports and share it with senior management Be a point of contact for the client.

Minimum years of experience*: 5+

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No