**Job Title: IT Incident Manager** **Location: HYBRID Columbus, Ohio** **Duration: 4mo contract** **Rate: $35hr** **What's the Job?** + Monitor and manage incident tickets to ensure timely resolution + Investigate, diagnose, and resolve incidents to minimize downtime + Communicate with stakeholders and end-users about incident status and resolution + Identify and escalate high-priority incidents to appropriate teams for prompt attention + Document incident details, troubleshooting steps, and resolution in the incident management system **What's Needed?** + Associate degree in IT or a related field or equivalent experience + 2 years’ experience working with ServiceNow + 2+ years in a deskside support role + Strong understanding of ServiceNow Incident Management + ITIL v3 or v4 Foundation training, or higher level of ITIL Certification or willingness to get the certification **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment + Gain valuable experience in incident management and ITIL processes + Contribute to process improvement initiatives + Work with a team of skilled IT professionals + Develop your career in a growing organization **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.