Our client, a leader in healthcare support services, is seeking a Technical Support Technician to join their team. As a Technical Support Technician, you will be part of the Customer Experience Operations (CxO) supporting technical support functions. The ideal candidate will have problem-solving skills, strong communication, and a customer-focused attitude, which will align successfully in the organization. **Job Title:** IT Technical Support Technician - CxO (Contract, 9 Months) **Location: Fort Worth, TX (** Work from home with occasional in-office requirements for training and meetings.) **Pay Range: $23-$25 on hourly W2** **work schedules:** All times are CST. 7:00 am - 3:30 pm 8:00 am - 4:30 pm 9:00 am - 5:30 pm 10:00 am - 6:30 pm **What's the Job?** + Provide remote technical support for client software, including ordering systems, handheld devices, and CSOS certificate activation. + Diagnose and resolve technical issues via phone, email, and chat support channels. + Document, track, and monitor issues using Salesforce to ensure timely resolution. + Escalate recurring or high-impact issues to Business Analysts and Team Leads. + Deliver technical training and guidance to customers and internal staff. **What's Needed?** + At least 2 years of experience in help desk or technical support roles. + Experience with remote desktop troubleshooting and mobile device support. + Strong communication skills with the ability to explain technical concepts clearly. + Proficiency in Salesforce, MS Word, Excel, Outlook, and PowerPoint. + Familiarity with McKesson Connect or similar healthcare ordering platforms. would be a PLUS **What's in it for me?** + Opportunity to work in a dynamic healthcare support environment. + Flexible shifts between Monday and Friday, 6 AM-10 PM CST. + Participation in training sessions and team meetings. + Potential for cross-training in related support functions. + Work from home with occasional in-office requirements for training and meetings. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.