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Location: Hybrid Philadelphia - 3 days remote/ 2 days in office per week

Duration: Ongoing multi year contract

We are seeking a Tier 1 Help Desk Analyst to provide first-level technical support for end users across the organization. This role is the front line of IT support - responsible for troubleshooting hardware, software, and network issues, managing support tickets, and ensuring timely resolution or escalation of user requests.

Responsibilities:

Serve as the first point of contact for all IT support requests via phone.

Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and common business applications.

Assist with password resets, account access, and basic network connectivity issues.

Log, categorize, and track all incidents in the IT ticketing system (e.g., ServiceNow, Jira, Zendesk).

Escalate complex issues to Tier 2 or Tier 3 support when necessary, providing clear documentation.

Support software installations, updates, and configuration of end-user devices.

Provide excellent customer service and clear communication with non-technical users.

Required:

Technical support exposure and excellent customer service skillsStrong customer service attitude and sense of urgency with a proactive approachEnthusiastic answers/personality on callsFamiliarity with IT conceptsTechnically capable of password resets, windows support, server support

T1431582-PHI_1769718455 To Apply for this Job Click Here