Our client, a leading organization in the hospitality and restaurant support industry, is seeking a dedicated IT Help Desk professional to join their dynamic team. As an IT Help Desk, you will be an essential part of the support department, assisting restaurant managers and team members with technical issues. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will enable you to thrive in this fast-paced environment and contribute to the success of the organization. **Job Title:** IT Help Desk **Location:** Louisville, KY. This position is primarily remote, with initial on-site training required in Louisville for the first 4 weeks. **What's the Job?** + Provide first-level support and troubleshooting for hardware, software, and operational issues faced by restaurant staff. + Assist with reporting, HR technologies, customer payment systems, networking, and operational inquiries. + Log incidents accurately into the incident management system, ensuring clear and concise documentation. + Work efficiently in a fast-paced call center environment to meet or exceed service targets. + Collaborate with team members and escalate issues when necessary to ensure timely resolution. **What's Needed?** + Some college education or equivalent experience preferred. + Strong organizational, communication, and problem-solving skills. + Basic understanding of computer concepts, including PC fundamentals and operating systems. + Ability to type at least 40 words per minute. + Minimum of 1 year of help desk or call center experience is desired; Spanish fluency is a plus. **What's in it for me?** + Opportunity to develop technical skills in a supportive environment. + Work in a collaborative team dedicated to customer success. + Initial comprehensive training to set you up for success. + Potential for contract extension or conversion based on performance. + Flexible work schedule, including options for night shifts after initial training period. **Upon completion of waiting period, consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._ ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.