How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:\rThe IT Field Support Technician II is responsible for installation, support, inventory, system enhancements and management of networked and non-networked hardware i.e. desktops, printers, peripherals, management of networked system/infrastructure i.e. WAN/LAN, cabling infrastructure, connectivity, etc. Installation, support, inventory, and management of local system applications. In addition, the IT Field Support Technician II is responsible for problem resolution/troubleshooting/training and communicating with the end users in a timely and customer-oriented manner. Assisting with the deployment and maintenance of service level agreements with appropriate reporting and documentation of support. Point of escalation for the IT Field Support Technicians. All other duties as assigned.\rCore Responsibilities and Essential Functions:\rPerforms other duties as assigned\rComplies with all Wellstar Health System policies, standards of work, and code of conduct.\rRequired Minimum Education:\rHigh school diploma or Equivalent\rBachelor's Degree of Computer Science degree preferred in Information Systems or related field\r\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.\rAdditional License(s) and Certification(s):\rRequired Minimum Experience:\rMinimum 4 years in customer service / IT Support Preferred\rRequired Minimum Skills:\rDesktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.) Networking environments, and Microsoft.\rInfrastructure experience with configuration, management, and troubleshooting connectivity related issues.\rStrong communication, presentation, and customer relation skills.\rThe individual must be able to communicate and have good team building skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.