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Location: On site 5 days/week in Philadelphia

The Desktop Support Specialist provides hands-on technical support for both Mac and Windows environments, ensuring reliable device performance, smooth user experience, and timely issue resolution. This role supports end users across hardware, software, networking, and account-related issues in a fast-paced environment.

Key Responsibilities:

Provide day-to-day technical support for Windows and macOS desktops, laptops, and peripherals.Diagnose and resolve software, hardware, and connectivity issues via walk-up, phone, chat, or remote tools.Configure, deploy, and maintain devices using management tools such as Intune, JAMF, or SCCM.Assist with setup and troubleshooting of user accounts, permissions, and access in Active Directory and Microsoft 365.Support installations, upgrades, and maintenance of applications and operating systems.Maintain accurate documentation of tickets, resolutions, and assets in the IT service management system.Collaborate with IT infrastructure and security teams to ensure compliance with company standards.Provide technical onboarding for new employees, including workstation setup and access provisioning.Participate in IT projects and contribute to process improvements and automation efforts.

Qualifications:

2+ years of hands-on desktop support experience in mixed Windows/macOS environments.Excellent communication and customer service skills. T1435673-PHI_1769790926 To Apply for this Job Click Here