Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Client Relationship Manager
Position: LA
Experience: 10 - 15 Years
Category: LA
Main location: India Chennai
Position ID: J0325-1160
Employment Type: Full Time
Client Relationship Manager for BNPP ISPL
Job Description: IT Relationship Manager
Job Summary:
This role focuses on building and maintaining strong relationships, understanding business needs, translating those needs into solutions, and ensuring alignment between strategy and business objectives.
Responsibilities:
Relationship Management & Communication:
• Serve as the primary liaison between CGI and clients, building and maintaining strong, trusted relationships.
• Proactively engage with business stakeholders to understand their needs, challenges, and priorities.
• Facilitate regular meetings and communication channels to ensure clear and consistent information flow.
• Act as a trusted advisor, providing guidance and recommendations on solutions and strategies.
• Manage expectations and address concerns related to services and processes.
• Mediate and resolve conflicts between CGI and business stakeholders.
Business Analysis & Requirements Gathering:
• Collaborate with business stakeholders to identify and document business requirements.
• Translate business requirements into clear and concise specifications.
IT Strategy & Planning:
• Contribute to the development and implementation of strategies and roadmaps aligned with business objectives.
• Stay abreast of emerging technologies and industry trends and assess their potential impact on the business.
• Participate in governance activities.
Project Management & Service Delivery:
• Collaborate with client project managers and teams to ensure successful delivery of projects.
• Provide input on improvement initiatives.
• Track and report on performance metrics and key performance indicators (KPIs).
Required Skills & Qualifications:
• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in relationship management or a related role.
• Strong understanding of IT infrastructure, applications, and services.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Ability to translate technical concepts into business terms.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Understanding of ITIL or other IT service management frameworks.
• Strong business acumen and understanding of business processes.
• Ability to work independently and as part of a team.
• Experience with vendor management.
• Experience with budget management.
Preferred Qualifications:
• Relevant certifications (e.g., ITIL, PMP, CBAP).
• Experience in a specific industry relevant to the company's business.
• Advanced degree in a related field.
Key Performance Indicators (KPIs):
• Business satisfaction with IT services.
• Alignment of IT projects with business objectives.
• Successful delivery of IT projects on time and within budget.
• Improvement in business processes through technology.
• Strength of relationships with business stakeholders.
• Adherence to SLAs.
• Value generated from IT investments.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.