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POSITION CONTEXT

Reporting to the IT Communications Director, the IT Change Management Advisor plays a key role in ensuring IT projects meet objectives by increasing employee adoption and usage. This person focuses on all aspects of the people side of change, including changes to business processes, systems and technology, job roles and organizational structures. The primary responsibility is to develop and implement change management strategies and plans that facilitate the transition for individuals, teams, and organizations with the aim of driving user-adoption and minimizing resistance. The Change Management Advisor will work closely with the training and communications specialists assigned to the project and coordinate the appropriate execution of the overall Change Management/Communications/Training plan.

Using a structured change management approach, the IT Change Management Advisor is also responsible for supporting the continuous improvement of the change management framework for IT projects, and coaching IT project and business resources as they use this framework in their IT projects.

Primary Responsibilities:

Provide senior expertise in the development, implementation and evolution of a change management framework (tools, templates, and guidelines/standards) for IT ProjectsOversee the implementation of change management initiatives within the context of medium and large-scale IT projectsConduct change management activities within IT projects utilizing a structured, change management methodology to ensure a smooth change curve as the impacted stakeholders transition through the transformation brought on by IT projectsCoach and support Project Managers, project teams and key personnel at McGill (IT and Business) in using the change management framework and integrating change management activities into their project plansAttend senior level committees in order to coach senior leaders and executives in helping them fulfill the role of change sponsorProvide direct support and coach all levels of managers and supervisors as they help their direct reports through the transitionManage change management activitiesDevelop and execute change management deliverables such as the Case for Change, Change Management Plan and Strategy, Stakeholder Map, Audience Analysis, Engagement Strategy, Organizational & Job Impact Analysis, Change Management Risk Assessment, and Change & End-User Readiness PlanCollaborate with the IT Training & Communications team to develop training and communications strategies/plans:Support the design, development, delivery and management of communicationsProvide input, document requirements and support the design and delivery of training programsDefine and measure success metrics and monitor change progress within IT ProjectsPerform other duties as assigned.

EDUCATION & EXPERIENCE

Education:  Undergraduate Degree

Experience:  Five (5) years’ related experience

Desired: 

5 to 7 years change management in an IT environment Experience with large-scale organizational change effortsOTHER QUALIFYING SKILLS AND/OR ABILITIES

Experience and knowledge of change management principles, methodologies, techniques and tools;Strategic as well as practical experience, including definition of change management strategies as well as the execution of change management initiatives;Excellent active listening skills and the ability to clearly articulate messages to a variety of audiencesStrong group facilitation skills with demonstrated experience turning working session notes into high-quality deliverablesAbility to influence others and move toward a common vision or goal;Flexibility and adaptability; Ability to adapt to shifting priorities, demands, and timelinesAbility to work effectively at all levels in an organization, with multiple stakeholders; ability to foster a cooperative team environment;Strong people skills including patience and diplomacy. Ability to work independently and collaboratively with and through others;  strong team player;Strong planning skills; ability to meet deadlines;Strong problem-solving skills, and oriented towards identification of root causeFamiliarity with project management approaches, tools and phases of the project lifecycle;Change management certification or designation desired (PROSCI is an asset).Experience working in higher education is an assetKnowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)Defined contribution pension plan (with employer contribution up to 10%) (if eligible)Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)Competitive vacation policyTwo (2) personal daysTwo (2) floating holidaysNine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour DayPaid time off over the December holiday periodTuition waiver for regular employees and their dependentsUp to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 5 Years Related Experience /

Annual Salary:

(MPEX Grade 07) $90,170.00 - $112,710.00 - $135,250.00

Job Profile:

MPEX-ADM3A - General Administration - Senior Professional/Manager

Hours per Week:

33.75 (Full time)

Supervisor:

Portfolio Manager Digital Change Enablement

Position End Date (If applicable):

2027-01-30

Deadline to Apply:

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.