As an IT Business Analyst, you will serve as a vital link between business stakeholders and technical teams. You will be responsible for understanding business needs and translating them into high-quality technical solutions. You will be involved throughout the project lifecycle, including requirements gathering, analysis, documentation, design support, testing coordination, and post-implementation support. **Position Responsibilities:** + Collaborate closely with business units to gather, analyze, and define business requirements, ensuring alignment with business goals. + Translates business and user requirements into Epics, Features, and User Stories. + Assist PO and development teams in clarifying requirements and prioritizing features. + Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation. + Coordinate cross-functional communication to drive project progress and resolve issues and risks. + Continuously optimize business processes and propose improvements to enhance efficiency and user experience. + Stay informed of industry trends and emerging technologies to provide innovative solution recommendations. **Required Qualifications:** + Bachelor’s degree or above in Computer Science, Information Systems, Business Administration, or a related field. + 3+ years of experience as an IT Business Analyst or in a related role, preferably with experience in large-scale system implementations. + Familiarity with Software Development Life Cycle (SDLC) and Agile methodologies (Agile/Scrum). + Strong analytical and problem-solving skills. + Excellent communication and coordination skills, with the ability to manage multiple stakeholders. + Proficiency in business analysis tools such as JIRA, Confluence, Visio, Figma, etc. + Proficient in English communication across all four skills: listening, reading, speaking, and writing **Preferred Qualifications:** + Experience in insurance-related projects, including Point of sales, policy management, compensation, claims processing, or digital transformation in the insurance domain. + Relevant certifications such as CBAP, PMP, or Scrum Master are a plus. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido