**The opportunity** The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness. **Responsibilities** **1. Requirement Elicitation and Analysis:** + Work closely with business stakeholders to understand their needs, objectives, and challenges. + Elicit, document, and analyze business requirements, processes, and workflows. + Translate business requirements into clear and concise functional specifications for technical teams. **2. Solution Design:** + Collaborate with technology teams to design solutions that meet business needs. + Propose innovative and practical solutions to address business challenges. + Ensure that proposed solutions align with the organization's strategic goals and technological capabilities. **3. Stakeholder Communication:** + Serve as a liaison between business stakeholders and technology teams. + Communicate complex technical concepts to non-technical stakeholders. + Present findings, recommendations, and project updates to various audiences. **4. Documentation:** + Create detailed documentation including business requirements, process flows, use cases, and user stories. + Maintain accurate and up-to-date project documentation throughout the project lifecycle. **5. Project Management:** + Collaborate with project managers to define project scope, objectives, and deliverables. + Assist in project planning, estimation, and resource allocation. + Monitor project progress and identify potential risks or deviations from the plan. **6. Quality Assurance:** + Participate in system testing, user acceptance testing, and validation of implemented solutions. + Ensure that delivered solutions meet the specified requirements and are of high quality. **7. Process Improvement:** + Identify areas for process optimization and efficiency enhancement. + Recommend process improvements and assist in their implementation **How will you create impact?** The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + Bachelor’s degree in information technology or a related field. + Proven experience as a Business Analyst or in a related role. + Strong analytical, problem-solving, and critical-thinking skills. + Excellent communication and interpersonal abilities. + Proficiency in requirement gathering techniques, process modeling, and documentation. + Familiarity with project management methodologies and software development lifecycle. + Ability to collaborate effectively with cross-functional teams. + Knowledge of Structured Query Language + Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc. + Certification in Business Analysis is advantageous. **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** En la oficina