Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. The Asia Delivery Services—MITDC team has the mandate to ensure we deliver business and IT initiatives that enable Manulife’s regional strategic vision. We work across the different countries within the Asia region, partnering with country business units to develop business solutions that deliver value to our distributors and customers. We are involved in projects across multi-channel business and technology-based initiatives, and the work will accordingly involve extensive stakeholder management and collaboration across multiple functional teams. As part of this team, and as a business analyst, the incumbent plays a vital part in identifying user requirements and addressing the business issues raised by different stakeholders. The **IT Business Analyst** is responsible for eliciting the needs of stakeholders by investigating and clarifying their requests in order to determine underlying issues and causes. They act as the liaison between business and development teams for the purpose of aligning the designed and delivered solutions with the needs of stakeholders. Their activities include understanding enterprise problems and goals, analyzing needs and solutions, devising strategies, driving change, and facilitating stakeholder collaboration.   **We are looking for someone with:** + A degree, or equivalent, of **Business Administration, Computer Science, Information Systems/Technology** or related disciplines + **3-5 years background in engineering** (test or software engineering) and/or **solid business analysis experience** in Financial Services (products, administration or distribution domain), ideally with specific Life Insurance or Bancassurance knowledge + Practical experience in **Agile** delivery methods + Strong **analytical** and creative **problem-solving** skills, good **communications** at all business levels, with the ability to exercise **flexibility and judgment** in a dynamic environment + Good **facilitation** and **influencing** skills, including the ability to work effectively across a large organization and develop strong cross-functional relationships + Good **organization** and high **attention to detail** , with the ability to adapt to a fast-paced environment and changing priorities + Strong core business analysis competencies and **interpersonal skills** , with a constant drive for improvement + Particular backgrounds in certain technologies depending on the project and role requirements **You will stand out if you have:**   + Experience in insurance distribution, operations or digital projects  + Exposure to Agile project management and content management tools such as JIRA and Confluence + Experience working on digital products in a multi-national corporation across multiple countries + Strong PC skills including MS Word, Excel, Powerpoint and Microsoft Visio **On the job you will:**   + **Elicit and model business requirements/user stories** ; using appropriate analysis techniques, understand and describe the business needs in a structure and level of detail that is usable by the particular stakeholders. + **Deliver through Agile methodologies** ; through experience working with Agile tools (e.g. JIRA), participate in sprints and backlog grooming, and work with product owners for prioritization. + **Conduct business process re-engineering** ; using appropriate analysis techniques, understand and describe the as-is and to-be processes whilst analyzing the impact on people, processes, and systems. + **Validate requirements against business objectives** ; ensure that the requirements or designs deliver business value and directly support business objectives and goals, and ensure that we are using Human Centered Design principles to drive to this outcome. + **Define business solution options** ; identify, explore and describe the solution (not architectural or technical) options that would achieve the business need. + **Analyze potential value and recommend solutions** ; through a clear understanding of the business opportunity and objectives, assess the value that can be generated from the solution options and provide a recommendation to the key stakeholders. + **Focus on the customers** ; determine all requirements, solution designs and business value assessments from a customer perspective. + **Focus on quality** ; ensure all outputs are of a high quality and consistency, presented through the defined templates, models and frameworks of the team. + **Be involved in development** ; serve as an escalation point for requirement queries and clarifications from design, build, and testing teams. + **Assist in testing** ; review and assist the business and development teams in test strategy and acceptance criteria development and execution of in-sprint testing to ensure the solutions built meet business and product owner satisfaction (Definition of Done). + **Facilitate transition and change** ; assist in the identification of the transition journey from current to target state, and the change management activities/focus areas to enable successful adoption of solutions. + **Work collaboratively** ; multi-cultural, multi-location teams, and cross-functional working with teams from other business areas. The **Intermediate BA** is fully allocated to a project. They are not required to contribute to capability building, but their quality of work must be of higher refinement than associate BAs. They are expected to actively seek improvement in their practice with the goal of meeting the qualifications for seniors. **Work Arrangement:** Hybrid **_When you join our team:_** • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido