MAJOR RESPONSIBILITIES

Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system

Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations

System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications

Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices

Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes

User Training: Offer guidance and training to staff for effective use of IT systems

Inventory Management: Track IT assets and maintain accurate documentation

Security: Implement and monitor security measures to protect sensitive customer and company data

Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly

 

 

REQUIREMENTS & CAPABILITIES

1–3 years of relevant working experience in IT support or a similar roleA degree or certification in IT or a related field is preferredBasic knowledge of computer hardware, software, and networkingWorking knowledge of Active Directory (AD) for managing user accounts, access control, and directory servicesStrong problem-solving and troubleshooting abilitiesGood communication skills to explain technical concepts to non-technical staffBusiness-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessaryFamiliarity with retail-specific systems like POS software is a plus