**Work Location:** Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $68,640 - $112,320 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Financial Crimes & Fraud Mgmt **Job Description:** The Issue Coordinator is responsible to oversee operations of several functions or processes within Fraud Operations. **Depth & Scope:** + Responsible for overall Management of a departmental unit within the Collection/Fraud Operations group + Manages supervisors with a team of exempt and non-exempt employees + Provides leadership, mentoring, and coaching for assigned units often through subordinate supervisory employees + Establishes goals and objectives for regular operations and special projects. Develops plans to manage units' operational performance and ensure the achievement of both short and long-term goals and objectives. Oversees completion of goals and objectives and the meeting of deadlines for assigned units + Researches and resolves issues that cross several areas of operations and other areas of the company. Delegates tasks and authority to enhance performance of assigned units. Promotes innovation and ingenuity in addressing recurring issues. Empowers subordinate supervisors to delegate authority as appropriate to enhance the overall responsiveness and efficiency of the department + Directly monitors progress towards goals and project completion. Manages operational communications between internal and external units to ensure issues are resolved. Develops changes in policy or procedure to improve communications between units + Leads and develops staff to exceed goals - provides guidance and exercises authority concerning personnel issues relative to staffing, appraisals/salary recommendations, promotions and terminations + Evaluates policies for improvement opportunities. Makes recommendations and assists in implementing any approved changes + Participates in bank conversions as they pertain to assigned units. This may include, but is not limited to, assisting in the maintenance of the project plan; ensuring tasks are completed within established guidelines, and assisting in the migration of all functions + Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/AA, as well as all job relevant Risk Management and Corporate standards. Ensures TD Bank maintains satisfactory audits and exams within all areas + Develops and implements comprehensive strategic plans and provides leadership and corporate vision for areas of responsibility. Contributes to the development of an overall strategic planning process for the unit and participates in the efforts to ensure achievement of division and corporate objectives + Implements changes or reorganization of units to enhance operational performance and create efficiency of operations + Assists in setting operational goals and meeting performance standards **Education & Experience:** + Bachelor's degree required or experience equivalent to a Bachelor's degree + 7+ Years of related experience + Operational management experience specific to the section of operations managed is required + In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed is required + Strong leadership, delegation, coaching, and mentoring skills are required + Excellent problem/conflict resolution skills are required + Excellent written and verbal communications skills are required + In-depth knowledge of relevant banking rules and policies is required + The ability to balance competing priorities and make sound decisions within, and outside of, established policy is required + The ability to develop new policies and procedures in response to and in anticipation of changes in the business environment is required **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel – Occasional + International Travel – Never + Performing sedentary work – Continuous + Performing multiple tasks – Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds – Occasional + Sitting – Continuous + Standing – Occasional + Walking – Occasional + Moving safely in confined spaces – Occasional + Lifting/Carrying (under 25 lbs.) – Occasional + Lifting/Carrying (over 25 lbs.) – Never + Squatting – Occasional + Bending – Occasional + Kneeling – Never + Crawling – Never + Climbing – Never + Reaching overhead – Never + Reaching forward – Occasional + Pushing – Never + Pulling – Never + Twisting – Never + Concentrating for long periods of time – Continuous + Applying common sense to deal with problems involving standardized situations – Continuous + Reading, writing and comprehending instructions – Continuous + Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.