Job Description Invoicing & Provider Pay Lead - leads invoicing, payroll, and provider pay operations, ensuring accurate execution, timely processing, and strong financial controls. This role oversees offshore analysts, manages dispute resolution, and partners cross-functionally to protect revenue, improve cash flow, and maintain strong provider and client relationships. Supervisory Responsibilities · Lead, oversee, and coach offshore Invoicing and Purchasing Analysts to ensure consistent execution of invoicing and accounts payable processes in compliance with financial policies. · Serve as the primary leader for the team responsible for invoicing, provider pay, dispute resolution, and related finance operations. · Project manage weekly invoicing and payroll workflows to ensure accurate execution, timely processing, and alignment with operational deadlines. · Monitor daily workflows, performance metrics, and KPIs; proactively reprioritize work and intervene as needed to meet deadlines, service levels, and financial targets. Duties and Responsibilities · Act as the primary decision-maker for escalated provider pay and invoicing disputes, with authority to approve adjustments, credits, or further escalations. · Evaluate the financial impact of disputes and ensure resolutions protect profitability while preserving strong provider and client relationships. · Conduct root-cause analysis on recurring or systemic issues; design and implement process improvements to reduce dispute volume and prevent revenue leakage. · Partner cross-functionally with Sales, Credentialing, and Operations leadership to align dispute resolution with contractual terms and business objectives. · Collaborate with Shared Services Center (SSC) teams to ensure accurate documentation handoff, proper coding, and adherence to established KPIs and metrics. · Contribute to policy updates and workflow enhancements that improve cash flow, billing accuracy, and dispute resolution cycle time. · Perform other duties as assigned. Knowledge, Skills, and Abilities · Prior experience managing an offshore team is essential. · Demonstrated ability to exercise sound judgment and make decisions with material financial impact. · Strong leadership, interpersonal, and negotiation skills to effectively manage escalations and resolve conflicts. · Ability to manage multiple priorities in a fast-paced environment while meeting deadlines. · Strong analytical skills to identify trends, assess financial impact, and recommend data-driven solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Bachelors Degree in Accounting, Finance, Business, or related 5+ years of experience in AR or Provider Payroll experience - Experience with ERP and CRM Healthcare or staffing agency Sage Intacct Experience Salesforce experience Prior experience managing an offshore team is essential.