Unlock your potential with our Investment Middle Office Services (IMOS) Client Operation role, where precision meets innovation. As a pivotal part of our dynamic team, you will be at the heart of our investment operations, ensuring seamless transaction processing, accurate data management, and exceptional client service. This role offers a unique opportunity to collaborate with industry experts, leverage cutting-edge technology, and drive operational excellence. Join us and be a key player in delivering unparalleled service to our clients, while advancing your career in a fast-paced, growth-oriented environment.

As an Investment Middle Office Services Client Operation - Associate in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR). The IBOR provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. Your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and/or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

Job responsibilities

Is a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service deliveryParticipates and leads, where required, in client service reviews and other client meetingsTakes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)Is a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partnersSeeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principlesTakes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as requiredBuilds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teamsWorks with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ modelTakes ownership and has oversight, where necessary, of Reconciliations and transaction lifecycle management

Required qualifications, capabilities, and skills

Demonstrated leadership experience across process, risk and control within Investment Operations, including managing changeExcellent client facing skills & communication style, comfortable dealing with key clients Proven ability to lead teams across multiple locations Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instrumentsAttested track record of successfully working to deadlines, with accountability and responsibility for independent workloadExperience of Investment Operations (Trades, Cash and Reconciliations)Experience of Reconciliations and transaction lifecycle managementExcellent problem solving skills to identify, understand and address operational and technical issues Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives 

Preferred qualifications, capabilities, and skills

Ability to communicate effectively across multiple levels of the organizationAbility to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service deliveryAbility to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations Self-starter with ability to learn quickly