DUTIES AND RESPONSIBILITIES Customer Service Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Receiving & Inventory Control Receive all DSD (Direct Store Delivery) deliveries and log them into the computer system. Break down loads from DSD suppliers; transport product to freezer or cooler as needed. Verify orders against invoices, audit product cases, and use electronic receiving systems to confirm costs. Maintain invoices and reports in the established filing system per record retention schedule. Review and accept only proper and correct orders submitted by outside sales representatives. Prevent shrink, damage, and spoilage of products; repair and price damaged product if saleable or discard/return as required. Maintain security, sanitation, and organization of receiving, storage, and loading dock areas. Inspect backroom equipment (e.g., pallet jack, baler) and report malfunctions to Store Director. Operational Support May assist with ordering, stocking, stacking, facing, pricing, marking, and rotating dairy and frozen items in the absence of clerks. Implement emergency procedures for equipment or software malfunctions. Ensure compliance with department standards and requirements. Employee Training & Development Train employees in store policies, sales, and record-keeping procedures. Identify and train employees with high potential for advancement opportunities. Compliance & Standards Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook. Ensure proper code dating for all products within the department. Comply with all workplace safety rules and regulations. Ensure safety, cleanliness, and sanitation of work area and equipment. Comply with grooming standards and dress code. Perform all duties safely, accurately, and with honesty and integrity. Shrink & Cost Control Control shrink and costs through proper handling and verification processes. Equipment & Technical Skills Operate related equipment such as manual/electric pallet jacks, power lifts, balers, compactors, safety cutters, scissors, pricing guns, telephones, and computer equipment (handheld units and printers). Other Duties Perform other necessary and required duties as assigned.