About the role

The International Operations Specialist is responsible for the delivery of high-quality medical and travel assistance services to our clients, customers, and corporate members.

 

You will respond to inbound and outbound calls, emails and live chat from members travelling domestically within their home country or internationally, assisting with their healthcare, travel and security needs.

 

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, send in your application today.

 

Key Responsibilities 

 

Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.

 

Provide operations and logistic expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.

 

Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.

 

Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.

 

Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handoverAbout you At least 1-2 years of relevant in a customer service role

 

Experience working in logistics, travel and/or healthcare sector is desirable

 

Passionate about helping people with a naturally empathetic approach

 

Attention to detail with a commitment to adherence to policies and procedures including data protection

 

Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment

 

Flexibility to work as part of a rotating roster without restrictions

 

Excellent written and spoken English languageWhat we offer

Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.

Supportive, collaborative & friendly team culture

Structured remuneration and progression program, enabling you to grow your career within a global organization

Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues

Exposure to the latest global medical and security updates and trends

Working Hours

13 hour shifts

Between 7am to 8 pm 

15 working shift per month with 15 off days

Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off

100% work from office, no hybrid or WFH option

No night shift, required to work on weekends and public holiday