Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees.  Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary: 

 The Director of International Operations is responsible for overseeing global transportation activities, including both inbound and outbound logistics, for the Government Services Division. Their primary goal is to optimize freight management while minimizing risks and enhancing customer value. This role involves collaborating with various internal and external global stakeholders to set performance objectives related to safety, quality, delivery, and cost and assist Vice President with rate filing, accruals, audits etc. Oversight of liftvan asset management. Develop and assist with a vision for capacity development and technology enhancements for capacity related challenges and improvements working in concert with domestic operations leader.

Essential Duties & Responsibilities: 

Yearly rate filing process for the current Military Household Goods tender program: Initiate rate requests with all transportation service providers to ensure accurate and profitable outcome for both the international and domestic military programs.         Manage Third-Party Logistics and Carrier Relationships: Overseeing third-party logistics providers and carriers, managing their performance, negotiating contracts, and selecting suitable partners.Transportation Rate and Contract Management: Responsible for negotiating transportation rates and contracts across various modes, such as ocean, less-than-truckload (LTL), truckload, intermodal, parcel, and air freight.International Freight Import and Export: Managing international freight processes, ensuring compliance with regulatory requirements and policies, and tracking international costs, including tariffs and duties.Compliance and Risk Management: Identifying and implementing strategies to support compliance, reduce risk, and respond to customs inquiries.Cost Reduction and Service Enhancement: Identifying opportunities for cost reduction and service improvement through network optimization and continuous improvement efforts, either directly or indirectly through carrier and third-party logistics provider performance management.Operational Analytics and Capacity Optimization: Managing operational analytics and optimizing capacity for transportation operations.Employee Management: Developing and implementing guidelines for employee evaluations, recruitment, and promotion within the department.Cross-Functional Collaboration: Collaborating with managers from the Customer Service and Operations teams to ensure seamless coordination across various functional areas.Key Performance Metrics: Tracking and meeting key performance metrics to assess and improve the performance of transportation operations.

Job Skills Required: 

Thorough working knowledge of various transportation modes including the relative costs and        benefits, logistics, and shipping activities.A high energy, collaborative leadership style and a proven track record of building and implementing effective teams. Strong business acumen Comprehensive understanding on how to create & utilize Manager reporting tools Detail Oriented  Analytical skills to evaluate data and make operational decisions. Strategic Thinking and execution skills  Strong communication & relationship management skills Excellent network building skills  Participation in Suddath’s Executive Leadership program

  

Supervisory Responsibilities: 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems 

Other Duties & Responsibilities: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Education & Experience: 

Bachelor's degree (B.A.) from four-year college or university; or 7 years + related customer service/support center experience and/or training; or equivalent combination of education and experience.  Prior experience as a manager with proven leadership ability preferred.  

TRAVEL: 

20% Travel

Language Skills: 

Ability to read and interpret general business periodicals, professional journals, technical procedures or government regulations.   Ability to write reports, business correspondence, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent written and verbal communication skills. 

Mathematical Skills: 

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply and calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables.  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  

Computer Operations: 

To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, Mover suite and other applications used in the performance of job duties. 

 Planning/Organization: 

Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work  

Certificates/Licenses/Registrations: 

None required. 

Working Conditions: 

Cubicle / office working environment Noise level in the work environment is usually moderate 

Physical/Environmental Demands: 

Activity: 

Stand - Under 1/3 Time Walk -  Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms –  1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None 

Physical Activity Level: 

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  The employee is occasionally required to reach with hands and arms. 

Manual Dexterity: 

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. 

Special Vision Requirements: 

Specific vision abilities required by this job include close vision and ability to adjust focus. 

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.