Full Time, Fixed Term | On Site Are you looking to build your career in a fast paced, purpose driven healthcare environment where you can directly influence customer relationships and commercial success? We are seeking an organised, motivated and confident Internal Account Manager to join our team and drive sales performance across a defined pharmacy territory. This is an excellent opportunity for someone who thrives in telephone based account management, enjoys building strong customer partnerships and is passionate about delivering an outstanding service within the pharmaceutical and OTC healthcare space. **About the Role** As an Internal Account Manager, you will be responsible for selling over the counter products to pharmacies, securing orders at agreed prices and deal levels, and maintaining a consistent daily call rate. You will follow an established telesales call flow model, while also using your initiative to develop relationships, identify new opportunities and support brand growth. You will also: + Grow business across your territory by brand, ensuring both individual and team targets are achieved + Provide cover for field based pharmacy sales colleagues during sickness, holidays or absence + Offer additional support to clients via telephone during focused sales campaigns + Create email and flyer content and other promotional materials to help drive engagement and achieve KPIs + Complete all administration accurately, including call advice emails one week ahead of telesales calls + Process and record orders efficiently + Liaise with the Distribution team regarding free stock or additional stock required + Monitor your own performance to ensure call rates and quality standards are consistently met + Use the company CRM system to analyse sales trends and take action to improve results + Work closely with the Sales Support Manager to uphold call standards + Keep your industry knowledge current and contribute to wider team objectives **About You** You will bring proven experience in telephone based account management and a strong understanding of working in a fast paced, target driven environment. **Career Experience** + Minimum 2 years telephone account management experience is essential + FMCG experience is desirable + Experience working with a CRM system to load sales results and run basic reports is preferred **Key Skills** + Strong territory management and the ability to plan calls effectively to meet KPIs + Confident communication skills with the ability to detail product features and benefits and handle objections professionally + Negotiation skills when working with buyers + Ability to use Excel to a basic standard, including maintaining formulas, formatting and analysing sales data + Confident use of a CRM system to extract data and support insight driven decision making + Basic PowerPoint skills for maintaining handover files **What We Offer** + A collaborative and supportive team culture + Opportunities to build your career within the pharma healthcare sector + The chance to contribute directly to the success of well known brands + Meaningful work that supports community pharmacies and improves patient access to healthcare **Who This Role Will Appeal To** This role suits individuals who enjoy autonomy, want to develop in commercial healthcare and value purposeful work. If you are driven by results, enjoy relationship building and feel energised by working in a dynamic environment, you will thrive here. Those who are tech confident, data aware and customer focused will find this role engaging and full of development potential. **Please note this role is not eligible for employer sponsored work authorisation. Applicants must be legally authorised to work in the UK as per Immigration, Asylum and Nationality Act 2006, section 15.** \#LI-DNI \#LI-CES \#LI-SP1 IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled