Full Time, Fixed Term | On Site

Are you looking to build your career in a fast paced, purpose driven healthcare environment where you can directly influence customer relationships and commercial success? We are seeking an organised, motivated and confident Internal Account Manager to join our team and drive sales performance across a defined pharmacy territory.

This is an excellent opportunity for someone who thrives in telephone based account management, enjoys building strong customer partnerships and is passionate about delivering an outstanding service within the pharmaceutical and OTC healthcare space.

About the Role

As an Internal Account Manager, you will be responsible for selling over the counter products to pharmacies, securing orders at agreed prices and deal levels, and maintaining a consistent daily call rate. You will follow an established telesales call flow model, while also using your initiative to develop relationships, identify new opportunities and support brand growth.

You will also:

Grow business across your territory by brand, ensuring both individual and team targets are achievedProvide cover for field based pharmacy sales colleagues during sickness, holidays or absenceOffer additional support to clients via telephone during focused sales campaignsCreate email and flyer content and other promotional materials to help drive engagement and achieve KPIsComplete all administration accurately, including call advice emails one week ahead of telesales callsProcess and record orders efficientlyLiaise with the Distribution team regarding free stock or additional stock requiredMonitor your own performance to ensure call rates and quality standards are consistently metUse the company CRM system to analyse sales trends and take action to improve resultsWork closely with the Sales Support Manager to uphold call standardsKeep your industry knowledge current and contribute to wider team objectives

About You

You will bring proven experience in telephone based account management and a strong understanding of working in a fast paced, target driven environment.

Career ExperienceMinimum 2 years telephone account management experience is essentialFMCG experience is desirableExperience working with a CRM system to load sales results and run basic reports is preferred

Key SkillsStrong territory management and the ability to plan calls effectively to meet KPIsConfident communication skills with the ability to detail product features and benefits and handle objections professionallyNegotiation skills when working with buyersAbility to use Excel to a basic standard, including maintaining formulas, formatting and analysing sales dataConfident use of a CRM system to extract data and support insight driven decision makingBasic PowerPoint skills for maintaining handover files

What We OfferA collaborative and supportive team cultureOpportunities to build your career within the pharma healthcare sectorThe chance to contribute directly to the success of well known brandsMeaningful work that supports community pharmacies and improves patient access to healthcare

Who This Role Will Appeal To

This role suits individuals who enjoy autonomy, want to develop in commercial healthcare and value purposeful work. If you are driven by results, enjoy relationship building and feel energised by working in a dynamic environment, you will thrive here. Those who are tech confident, data aware and customer focused will find this role engaging and full of development potential.

Please note this role is not eligible for employer sponsored work authorisation. Applicants must be legally authorised to work in the UK as per Immigration, Asylum and Nationality Act 2006, section 15.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.