**Whats the role** The Intern Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers. **What you'll do**  Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.  Ensuring restoration of customer service (video, voice, or data).  Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.  Troubleshoot service-related problems.  Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.  Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.  Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)  Complete Company documentation pertaining to calls in accordance with the department processes and standards.  Complete all service change requests in a timely professional manner.  Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.  Installation of all RF/Fiber services provided by using standard installation practices and procedures.  Educate customers in the operation of equipment and company products.  Complete Company documentation pertaining to work orders in accordance with the department processes and standards.  Keep all appointments and complete all installation requests in a timely and professional manner.  Performs upgrade to existing service at customer premises.  You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.  Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition. **What You'll need** + Completed a **technical, vocational training** in **Telecommunications, Electrical/Electronic Engineering, IT, or a related field** , or equivalent practical training. + **No prior field technician experience required** – this role is designed as an **apprentice/internship** with on-the-job training. + Basic understanding of **telecom concepts** such as internet, TV, voice services, cabling, and networking (academic or classroom knowledge acceptable). + Willingness and ability to **learn installation, troubleshooting, and repair** of telecom services including fiber, RF, routers, modems, and customer premises equipment. + Comfortable working with **hand tools and basic test equipment** , or willingness to be trained on tools such as light meters, OTDRs, and RF measurement devices. + Strong **customer service orientation** with the ability to communicate clearly and professionally with residential and small business customers. + Ability to **follow standard operating procedures** , safety guidelines, and installation practices. + Basic computer literacy with the ability to **complete work orders, service documentation, and reports** accurately. + Willingness to work **outdoors, at customer premises, and in varying weather conditions** . + Physically able to perform field work, including **lifting equipment, climbing ladders, and working in confined or elevated spaces** where required. + Demonstrates **attention to detail** , reliability, and a strong willingness to learn and take feedback. + Must be willing to **adhere to all health, safety, and company policies** at all times. **What You'll need** + Completed a **technical, vocational training** in **Telecommunications, Electrical/Electronic Engineering, IT, or a related field** , or equivalent practical training. + **No prior field technician experience required** – this role is designed as an **apprentice/internship** with on-the-job training. + Basic understanding of **telecom concepts** such as internet, TV, voice services, cabling, and networking (academic or classroom knowledge acceptable). + Willingness and ability to **learn installation, troubleshooting, and repair** of telecom services including fiber, RF, routers, modems, and customer premises equipment. + Comfortable working with **hand tools and basic test equipment** , or willingness to be trained on tools such as light meters, OTDRs, and RF measurement devices. + Strong **customer service orientation** with the ability to communicate clearly and professionally with residential and small business customers. + Ability to **follow standard operating procedures** , safety guidelines, and installation practices. + Basic computer literacy with the ability to **complete work orders, service documentation, and reports** accurately. + Willingness to work **outdoors, at customer premises, and in varying weather conditions** . + Physically able to perform field work, including **lifting equipment, climbing ladders, and working in confined or elevated spaces** where required. + Demonstrates **attention to detail** , reliability, and a strong willingness to learn and take feedback. + Must be willing to **adhere to all health, safety, and company policies** at all times. **What you'll do**  Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.  Ensuring restoration of customer service (video, voice, or data).  Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.  Troubleshoot service-related problems.  Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.  Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.  Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)  Complete Company documentation pertaining to calls in accordance with the department processes and standards.  Complete all service change requests in a timely professional manner.  Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.  Installation of all RF/Fiber services provided by using standard installation practices and procedures.  Educate customers in the operation of equipment and company products.  Complete Company documentation pertaining to work orders in accordance with the department processes and standards.  Keep all appointments and complete all installation requests in a timely and professional manner.  Performs upgrade to existing service at customer premises.  You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.  Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.