By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Intake Care Associate **PRIMARY PURPOSE** **:** To enter patient referral data for medical treatment; to enter referrals in an expedited and accurate fashion entering and assigning to a patient care coordinator within 2 hours. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Receives emails through multiple shared inboxes and distributes emails to correct departments. + Takes inbound calls to schedule new referrals for ancillary services, routing as needed, and provides the client with interim status updates as needed. + Ensures new orders are entered timely in accordance to our standard operating protocols. + Creates new referrals from inbound calls, emails sent to multiple inboxes, and from an internal portal. + Distributes new referrals to colleagues in multiple departments. + Prepares accurate end of day reports · Maintains a spreadsheet/logs of referral distribution. + Upholds Sedgwick values and supports our mission statement. + Serves as a liaison between other departments (DME durable medical equipment /HHS home health services /T&T translation & transportation), Xchanging and other in-house staff. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required. **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. **Experience** One (1) years of industry experience, healthcare network and patient care scheduling, or similar or equivalent combination of education and experience required. **Skills & Knowledge** + Strong customer service skills + Excellent time management skills + Strong critical thinking skills + Self-Starter + Ability to navigate multiple electronic workers comp referral systems. + Results oriented, dependable, strong team player with Can Do approach, solid work ethic. + Excellent oral and written communication skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Ability to create and complete comprehensive, accurate and constructive written reports + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Computer keyboarding, travel as required **Auditory/Visual** **:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**