Are you ready to make a significant impact in insurance servicing? Join our team and help shape the future of client service and compliance.

Job Summary

As an Insurance Servicing Specialist in Insurance Services, you manage and review flood and non-flood insurance policies, lead outreach campaigns, and ensure compliance with industry standards. You collaborate with internal and external partners to deliver outstanding service and drive process improvements.

Job Responsibilities Conduct reviews of flood and non-flood insurance policies for compliance Develop and execute outreach campaigns to engage and educate agents Manage loan inquiry mailbox, ensuring timely and accurate responses Address requests from internal and external parties with clear communication Review and manage exception reports, implementing corrective actions Collaborate with departments to resolve exceptions promptly Work with internal teams to ensure process consistency Maintain effective communication with external parties Identify and implement process improvements Stay updated on industry trends and regulatory changes Perform quality control of internal processes. Support regulatory reporting activities Required Qualifications, Capabilities, and Skills Experience in insurance servicing, especially flood insurance Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Strong problem-solving and analytical skills Acute attention to detail Ability to work quickly and accurately Inquisitive mindset with a drive to understand details Positive attitude and team spirit Exceptional interpersonal and collaboration skills Strong verbal and written communication skills Preferred Qualifications, Capabilities, and Skills In-depth knowledge of National Flood Insurance Program (NFIP) Familiarity with GSE (FNMA & FHLMC) insurance guidelines and regulations General commercial insurance industry knowledge