Play a pivotal role in safeguarding our assets and collateral through expert insurance coverage management. This position offers an exciting opportunity to leverage your expertise in reviewing servicing activities and portfolio guidelines, ensuring quality and timeliness. You will be instrumental in identifying trends and solving non-routine problems, while also coaching junior team members and collaborating with stakeholders to create win-win solutions.

As an Insurance Service Specialist IV within our lending services team, you will ensure appropriate insurance coverage for assets and collateral. Your role involves reviewing servicing activities, identifying trends, and solving complex issues. You will coach junior roles and work closely with stakeholders, using your emotional intelligence and conflict management skills to facilitate discussions and drive positive outcomes.

Job responsibilities

Review and assess insurance coverage for assets and collateral, ensuring adherence to established guidelines and procedures. Collaborate with the vendor/servicing team during policy changes, utilizing conflict management skills to facilitate smooth transitions. Identify and analyze trends and root causes of errors in servicing activities, applying critical thinking to enhance quality control. Maintain effective communication with internal and external clients, leveraging emotional intelligence to build trusting relationships and establish credibility. Manage and organize workload to meet daily deadlines, utilizing time management skills to ensure efficient and timely completion of tasks. Coach and mentor junior roles, sharing expertise in work processes and procedures to enhance their professional growth.

Required qualifications, capabilities, and skills

Baseline knowledge or equivalent expertise in insurance services, particularly in reviewing assets and collateral for appropriate coverage. Demonstrated ability to identify and analyze trends and root causes of errors, indicative of beginning proficiency in critical thinking. Experience in managing conflicts and facilitating discussions, showcasing beginning proficiency in conflict management. Ability to build trusting relationships with stakeholders, reflecting beginning proficiency in emotional intelligence. Proven skills in organizing tasks and managing multiple activities efficiently, demonstrating beginning proficiency in time management and organization. Strong communication skills, both written and oral, to effectively interact with diverse stakeholders.

Preferred qualifications, capabilities, and skills

Advanced problem-solving skills and critical thinking abilities. Strong emotional intelligence and conflict management skills.