At Amazon, our mission is to be Earth's most customer-centric company. We're seeking an Instructional Designer to join our Amazon INGSF Learning team to support operations training content development initiatives.

The ideal candidate will have proven experience in Instructional Design with a strong portfolio demonstrating expertise in visual design and multimedia content creation. You will be responsible for designing and developing innovative elearning, micro-learning and more that enhances strategic capabilities within the IN GSF organization.

You must be skilled in creating engaging training materials including graphics, visual designs, branded materials, posters, One Point Lessons (OPLs), infographics, news letters and video content. The role involves developing comprehensive storyboards, effective assessments, developing training videos and managing learning projects of varying scales while maintaining high quality standards.
Success in this role requires strategic thinking ability with a creative problem-solving approach, excellence in project management with keen attention to detail, and good communication, presentation, and interpersonal skills.



Basic Qualifications

Bachelor's degree or above
Must be proficient in translating content into regional languages
Ability to manage data effectively through analysis and generate accurate reports
Strong presentation skills with ability to communicate complex information to diverse audiences
Strong organizational and interpersonal skills
Advanced proficiency in Microsoft Office (Word, Excel & PowerPoint)
Hands on experience on various content development tools such as Articulate Storyline 360, Canva, Vyond.
Use of AI tools to speed up content development process
Experience in stakeholder or customer management and project management will be an added advantage

Preferred Qualifications
Experience working in a related industry
Certified or experienced Instructional Designer
Primary hands on knowledge of AI tools to create content

Key job responsibilities
Key job responsibilities
-Design and develop innovative learning content that enhances strategic capabilities within the IN GSF organization
-Create engaging training materials including graphics, visual designs, branded materials, posters, One Point Lessons (OPLs), infographics, news letters and video content
-Develop comprehensive storyboards and effective assessments
-Manage learning projects of varying scales while maintaining high quality standards
-Manage content on LMS including assigning courses, extracting and creating reports



A day in the life
Adhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall.
We work with Operations, Business, Program & Training Delivery teams to identify scope of training.
We use modalities such as bite-size learning (mobile learning), OPLs in the form of Infographics, Instructor-led modules, blended learning material, assessments to build quality learning experiences for our learners and periodically evaluate them to assess effectiveness.