Job Title: Inside Sales Representative

Job Description

We are seeking a dedicated Inside Sales Representative to join our dynamic team. You will handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates. Additionally, you will make outbound follow-up calls to confirm appointments and gather further information. You will provide scripted product knowledge across multiple home improvement categories and accurately enter customer data into CRM systems. Your role involves identifying opportunities to connect customers with sales representatives and escalating complex inquiries to higher-level agents or supervisors as needed. Maintaining professionalism, empathy, and enthusiasm in a fast-paced call environment is crucial.

Responsibilities

Assist customers with inquiries, appointment scheduling, and service updates via inbound calls.Make outbound follow-up calls to confirm appointments and gather additional information.Provide scripted product knowledge across multiple home improvement categories.Accurately and efficiently enter customer data into CRM systems.Identify opportunities to connect customers with sales representatives.Escalate complex inquiries to higher-level agents or supervisors as appropriate.Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.

Essential Skills

SalesCustomer serviceOutbound callsData entryInbound call handlingInside sales supportCustomer service orientedSales drivenGoal-orientedAbility to handle objections at high volume

Additional Skills & Qualifications

Driven and sales-driven mindsetExceptional customer experience deliveryConsistent attendance and punctualityHigh standards of data entry accuracy and compliance with SOPs

Work Environment

***This position is 100% onsite, with shifts available in Bedford Heights or Twinsburg. Bedford shifts are from 11 AM to 7 PM or 3 PM to 11 PM, while Twinsburg shifts are from 1 PM to 9 PM. The role offers a pay increase after transitioning to a direct role and the opportunity to work for a growing company.

Job Type & Location

This is a Contract to Hire position based out of Bedford Heights, OH.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bedford Heights,OH.

Application Deadline

This position is anticipated to close on Feb 6, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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