Responsibilities + Handle inbound and outbound calls, provide product details, schedule consultations, and ensure a positive customer experience. + Promote products and services, identifying opportunities for upselling and cross-selling. + Meet sales and customer service goals to support team success. + Update and maintain accurate customer records in CRM systems. + Resolve customer concerns and escalate issues when needed. + Coordinate with internal teams for scheduling and smooth service delivery. + Learn product offerings to answer questions and make recommendations. + Work flexible shifts, including evenings and weekends. Qualifications + 1–2 years of call center or customer service experience (home improvement industry preferred). + Basic to intermediate CRM skills + Strong communication skills and ability to build rapport quickly. + Comfortable working toward sales targets in a fast-paced environment. + Organized, dependable, and punctual with strong time management skills. Experience Level Entry Level Job Type & Location This is a Contract position based out of Bedford Heights, OH. Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bedford Heights,OH. Application Deadline This position is anticipated to close on Jan 2, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.