**DESCRIPTION** **Job Summary** Supports the customer-facing sales force through the complete rhythm of sales, from lead generation to order closure. This role works under supervision and follows clearly defined, well-documented procedures to provide sales coordination, customer engagement, reporting, and order-processing support for primary and secondary sales channels. **Key Responsibilities** + Respond to incoming electronic customer enquiries (emails, online forms, system-generated requests) and escalate to a more experienced Inside Sales Coordinator when required. + Support the customer-facing sales team by compiling budgetary quotes, including technical data, customer presentations, lead times, and related information. + Contribute to the planning, scheduling, and execution of customer visits, meetings, and customer events where processes are well documented and repetitive. + Support order processing activities including order entry, order acknowledgements, invoicing, and shipping notices for simple and standard transactions. + Run and distribute standard reports related to order status, inventory levels, sales pipeline, and other associated information. + Route identified customer issues to the appropriate internal teams and follow up to support timely resolution, including shipment and after-sales concerns. + Periodically report inventory and stock levels using defined systems and processes. + Provide back-up support to branch personnel for retail sales activities where tasks are standardized and well documented. + Support primary and secondary sales initiatives through channel engagement programs such as Reborer & Mitwa Connect, Fleet Connect, and Retailer Connect. + Adhere to Cummins sales processes, systems, and compliance requirements. **RESPONSIBILITIES** **Qualifications** + High school diploma or certificate of completion of secondary education, or equivalent experience as permitted by applicable regulations. + This position may require licensing or authorization to comply with export control or sanctions regulations. **Competencies** + Knowledge of **primary and secondary sales processes** and channel-based sales models. + Familiarity with **Reborer & Mitwa Connect, Fleet Connect, and Retailer Connect** programs. + **Customer Focus** : Builds positive customer relationships and delivers customer-centric support. + **Communication Skills** : Communicates clearly and effectively with internal teams and customers across multiple channels. + **Collaboration** : Works effectively with sales teams, branch personnel, and cross-functional partners to achieve shared objectives. + **Action Oriented** : Demonstrates urgency, energy, and initiative when responding to customer and sales needs. + **Account Planning & Sales Support** : Supports execution of account and territory plans through reporting and coordination. + **Sales Forecasting & Pipeline Awareness** : Supports collection and review of customer and sales data to assist forecasting and pipeline management. + **Adapts to Target Audience** : Explains basic technical or commercial information in a manner appropriate to the audience. + **Integrates Customer Perspective** : Incorporates customer insights to improve sales support effectiveness. + **Sense Making** : Uses available information and standard processes to understand customer needs and support solutions. + **Values Differences** : Recognizes and respects diverse perspectives and cultures. **QUALIFICATIONS** **Experience** + Minimal or no prior work experience required. + Exposure to sales support, customer service, or coordination roles is an advantage but not mandatory. + Willingness to learn Cummins products, systems, and sales processes. **Job** Sales **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Office **ReqID** 2423479 **Relocation Package** No **100% On-Site** No