The Lead Analyst, working with the ETOC AIOps engineering team for Operational Insights, will develop solutions that improve Evernorth’s awareness of service impacting issues across the enterprise. The role will primarily focus on developing and maintaining end user dashboards, tooling, and data engineering solutions. The role ensures that business requirements are addressed through the development and support of Grafana-based dashboard solutions, and maintenance of a distributed Grafana platform via CI/CD and Infrastructure-as-Code (IaC). The role will be responsible for maintaining uptime and reliability of the Grafana platform, not limited to diagnosing, fixing, and general upgrade tasks, escalating more complex issues as needed. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.