**Infrastructure Engineering Advisor (Network Engineer - Operation and Reliability** **ABOUT EVERNORTH:** Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. **Position Overview** This role helps support the operation and performance of Cigna's enterprise network – this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives. **Section 3: Responsibilities** Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations. **Responsibilities** + Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure + Complete all service now tickets in the queues + Perform upgrades and refreshes as needed within the environment + Able to resolve vulnerabilities when notified of items with a vulnerability + Able to provide audit information as requested + Provide technical support on incident calls as needed + Accurately log and document all information in the network infrastructure + Perform investigation and triage for alerts and events + Troubleshoot complex/multitier issues within the network infrastructure + Perform escalation of incidents to higher tier support groups, vendors, and other support staff + Perform monitoring and event management support for the entire network infrastructure + Accurately log and document all changes/incidents in Service Now ticketing system + Identify opportunities for improvement in the monitoring and event management tools and processes + Provide planning and vendor oversight for network change activity + Report key performance metrics to management **Section 4: Qualifications** Specify the skills, experience, and education required for the role. Differentiate between the “must-haves” and “nice-to-haves”. **Required skills** : List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills. **Required Experience** : Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience. **Desired Experience** : List any “nice-to-have” experience, including industry experience, exposure to specific technologies, certifications, etc. **Qualifications** **Required Skills:** + Strong written and verbal communication skills with the ability to interact with all levels of the organization. + Strong interpersonal skills. + Strong time and project management skills. + Familiarity with the following technologies – Cisco networking (SDWAN, LAN, WLAN) + Familiarity with network troubleshooting tools/technologies – Wireshark, tcpdump, SNMP, syslog, NetFlow. **Required Experience & Education:** + 11-13 years of experience in Networking + Proven experience with support and operations of large-scale enterprise networks + College degree (Bachelor) in related technical/business areas or equivalent work experience. + Industry certifications such as CCNA and CCNP. **Desired Experience: ** + Experience with Cisco ACI + Experience with F5 load balancers + Experience with Palo Alto, Fortinet, and Cisco ASA firewalls + Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access + Experience with Python and other scripting tools + Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations + Highly self-motivated and directed + Strong organizational skills + Keen attention to detail + Strong customer service orientation **Location & Hours of Work** (Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work) **Equal Opportunity Statement** _Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._ **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.