**HIH – Infrastructure Engineering Advisor** **ABOUT EVERNORTH:** Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. **Section 2: Position Overview** Provide a concise summary of the position, its purpose, and its importance within the company. **Section 1: Job Title** Clearly state the position’s title to convey the role and level of responsibility. **Position Overview** In this Service Now development role, you will provide hands-on software engineering and system architecture leadership for the Enterprise. Developing and maintaining our alert rules, flows, and inbound data flows to conform with industry best practices ensuring timely response to the events in our environment. The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical. This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques. **Section 3: Responsibilities** Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations. **Responsibilities** The Infrastructure Engineering Advisor role for the Machine Intelligence Engineering team will be responsible for day-to-day operational support of incidents and requests related to the following enterprise information technologies: Service Now, Various Monitoring including but not limited to Dynatrace, New Relic, Splunk, Aternity etc.. The person in this role will work closely with our Operations counterparts to maintain and support the infrastructures needed to keep our monitoring highly available and secure for our internal Cigna colleagues. To ensure the success of the entire team, the Infrastructure Engineering Advisor will need to collaborate with teams across the organization to resolve technology issues and assist with enterprise projects. Other key responsibilities include: + Provide architecture, engineering and administration within Service Now + Open and review support cases with vendors to resolve minor and major product relatedissues + Document production support issues/procedures/tasks + Proactively monitor and manage our supported products and technologies toensure availability, security, and agility for the Enterprise + Participate in 24/7 on-call support escalations when needed, including weekends andholidays with the expectation of responding to all applicable EOCC managed incidents + Assist with the development of automated processes for repeatable work completed by the team **Qualifications** **Required Skills:** + Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. + Strong written and verbal communication skills with the ability to interact with all levels of the organization. + Strong influencing/negotiation skills. + Strong interpersonal/relationship management skills. + Strong time and project management skills. + Familiarity with most of the following technologies- JavaScript, Python, API development + Familiarity with agile methodology **Required Experience & Education:** + 11-13 years of experience + Bachelor’s degree or better preferred + Service Now Administration and Development + Extensive experience with Service Now Eventing, Alerting, and Incident Modules + Ability to develop alert rules and flows within ServiceNow + Coordinate and support all ServiceNow event management plugin and release upgrades + Implement integration solutions for event and incident management in ServiceNow. + Ability to participate in simultaneous projects and prioritize time effectively + Ability to convey complex concepts to individuals of varying technical backgrounds + Excellent verbal and written communication skills + Excellent customer service and troubleshooting skills + Honesty, Integrity and Courage **Desired Experience: ** + Service Now Reporting + Ability to think strategically, analyse and interpret market and consumer information. + Intense curiosity, high intellectual and analytical horsepower, passionate pursuit of analytics driven insights **Location & Hours of Work** Hybrid – US Eastern 9:00 AM – 5:00 PM **Equal Opportunity Statement** _Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._ **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.