Our client, a leading organization in the technology and IT services sector, is seeking an Infrastructure Engineer Assoc to join their team. As an Infrastructure Engineer Assoc, you will be part of the IT Support Department supporting the Service Desk team. The ideal candidate will have strong technical skills, excellent communication, a proactive attitude, and a collaborative mindset, which will align successfully in the organization. **Job Title:** Infrastructure Engineer Assoc **Location: Columbus, OH, hybrid. W2 only.** **Pay Range:** To be determined based on experience and qualifications. W2 only, this is not corp to corp. **What's the Job?** + Provide timely and effective technical support to end-users via phone, email, and remote assistance + Troubleshoot and resolve issues related to VPN, endpoint protection, Office 365, and Windows 11 + Create and maintain documentation on technical procedures and solutions + Collaborate with other IT teams to ensure incident and service request resolution + Participate in the implementation of new systems and technologies to enhance IT infrastructure **What's Needed?** + Bachelor's degree in computer science, telecommunications, engineering, or a related technical field + At least 3 years of direct end-user support experience + Proficiency in Customer Service, PC hardware support, Jira Service Management, Confluence, ServiceNow, Microsoft Active Directory, Microsoft Intune Admin Center, SharePoint, Office 365, and Windows 11 + Strong troubleshooting skills for VPN, endpoint protection, and Microsoft services + Excellent communication and customer service skills **What's in it for me?** + Opportunity to work in a dynamic and supportive team environment + Potential for career growth and development within the organization + Hybrid work model with two days on-site in Columbus, Ohio + Potential for occasional travel to New Albany + Chance to contribute to innovative IT projects and initiatives If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.