Are you ready to join a growing team? CTG is seeking to fill an Infrastructure Analyst IV opening for our client. Location: Buffalo, NY Duration: 12 months Overview: The Infrastructure Analyst IV completes activities related to larger and/or more complex installations, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This role ensures that system hardware, operating systems, software systems, and associated procedures adhere to organizational standards and values, enabling staff and partners to perform effectively. The role also provides guidance and training to less experienced staff. Primary Responsibilities: Respond to and resolve complex help desk escalations. Analyze system issues, create trending information, and collaborate with partner teams to identify variables and support issue resolution. Create, initiate, and document procedures for work order, request-based, and maintenance tasks. Resolve technical incidents requiring expert-level problem-solving based on deep system and inter-system knowledge. Utilize advanced diagnostic tools to troubleshoot and resolve issues. Perform system maintenance activities in accordance with Standard Operating Procedures (SOPs), including patching, health checks, operating system updates, change validation, and configuration management. Research and evaluate options when anomalies occur and determine the best course of action. Schedule and implement maintenance changes to reduce operational risk. Participate in cross-functional project work; lead technical efforts within projects and contribute to design activities. Provide training and mentoring to less experienced staff. Perform scheduled evening responsibilities as required. Leverage tools and automation to improve system efficiency, manageability, availability, and security. Provide recommendations and resolve complex issues within established practices. Support capacity planning and long-term strategic system and software initiatives in collaboration with Engineering and Architecture teams. Adhere to company risk and regulatory standards, policies, and controls; identify and escalate risk-related issues as appropriate. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of audit findings and regulatory requirements. Perform other related duties as assigned. Scope of Responsibilities: This role supports enterprise infrastructure environments, contributes to strategic initiatives, and provides expert-level operational support while ensuring compliance with organizational, regulatory, and risk management standards. Supervisory/Managerial Responsibilities: No direct supervisory responsibilities; however, the role provides technical leadership, guidance, and mentoring to less experienced staff and may lead technical workstreams within projects. Education and Experience Required: Experience with ServiceNow modules EA, HAM, and SAM, and strong knowledge of CSDM principles. Experience supporting IT Asset Management maturity and migration efforts using ServiceNow. Strong business, technical, and data analytics skills. Excellent communication and documentation skills. Minimum of 8 years of combined higher education and/or relevant work experience. Prior experience reading, analyzing, and applying technical documentation. Detail-oriented with strong organizational skills. Strong written and verbal communication skills. Experience interpreting and explaining complex or unfamiliar technical concepts. Strong customer focus with the ability to manage multiple priorities. Prior project management experience. Education and Experience Preferred: Bachelor’s degree in a technology-related field. Certifications or specialized training in relevant technologies. Prior experience leading technical teams or workstreams toward a common goal within larger projects. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Jamie Robinson at Jamie.Robinson@ctg.com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.