Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking experienced ServiceNow ITOM (CMDB/Discovery) Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping.

The successful candidate will be responsible for operating CMDB / Discovery within the ServiceNow platform, including identifying and remediating Discovery errors, ensuring the accuracy and integrity of the CMDB, addressing pain points and enhancing the health of CMDB as well as enforcing Enterprise Asset Management Governance process. 

KEY ACCOUNTABILITIES

CUSTOMER

Provide consultation and advice to partners on a broad range Technology Controls / Information Security programs / policies / standards and incidents for own specialized areaConduct  project consulting on assessment of risk, definition of required controls, appropriateness of implemented control procedures, vulnerability assessments and any other relevant areasLead or contribute to completion of risk and control design assessments for an application portfolio, articulate and document impact of control gaps to the business and the overall Bank, risk mitigation and remediation plans, remediation strategy document as applicableContribute to the definition, development, and oversight of a global security management strategy and frameworkEnsure technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and emerging technology / security threats against TDBG’s businessDevelop on-going Technology Risk reporting, monitoring key trends and defining metrics to regularly measure control effectiveness for own areaWork proactively with technology partners / stakeholders and service/platform owners to ensure all technology security components are integrated into the bank’s overall Enterprise Architecture, and any control gaps are addressed.Consult on Regulatory compliance requirements, reporting and questionsProvide support and consulting in preparation for Audits and in composing management responses and appropriate remediation activitiesParticipate in computer security incident responses relevant to business (or enterprise wide) and represent respective function and Enterprise position to the business, and business needs to incident response team

SHAREHOLDER

Adhere to internal policies / procedures, technology control standards, and applicable regulatory guidelinesContribute to the review of internal processes and activities and assist in identifying potential opportunities for improvementAdhere to and advise on / oversee / monitor / enforce enterprise frameworks and methodologies that relate to technology controls / information security activitiesInfluence behavior to reduce risk and foster  a strong technology risk management culture throughout the enterpriseRemain informed of emerging issues, industry trends and/or relevant changesDefine / develop / implement / manage standards, policies, procedures, and solutions that mitigate risk and maximize security, availability of service, efficiency and effectivenessActively manage relationships with other areas of Technology / businesses / corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirementsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the BankAssess / identify key issues and escalate to appropriate levels and relevant stakeholders where requiredMaintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetiteParticipate in business specific / cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidanceMay develop / provide / contribute to complex reporting, analysis, and assessments at the functional or enterprise level

EMPLOYEE / TEAM

Maintain and manage the Configuration Management Database (CMDB) within ServiceNow and supported integrations with external data sources.Ensure the ongoing inventory accuracy and integrity of CMDB data, implementing best practices and standards.Regularly audit and reconcile CMDB data to maintain ongoing inventory accuracy and data quality. Analyze and evaluate CMDB and discovery technologies across a broad spectrum of modern hardware and software IT assetsPerform day-to-day administration of the ServiceNow Discovery, including validating discovery results and troubleshooting discovery errors, discovery schedules, credentials, permissions and mid-serversIdentify opportunities for process improvement and automation within ServiceNow.Provide input to the CMDB and discovery product roadmaps, including cross-product and cross-organizational dependenciesSupport key CMDB consumers such as IT service management processes, Enterprise Technology Currency management and SecOps and ensure alignment with business goals and regulatory requirements. Support bi-annual ServiceNow Platform UpgradesStay up-to-date on ServiceNow releases and new capabilities, recommending enhancements that benefit the organization.Continuously enhance knowledge / expertise in own areaKeep current on emerging trends / developments and grow knowledge of the business, analytical tools and techniquesPrioritize and manage own workload to deliver quality results and meet assigned timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiencyEstablish effective relationships across multiple business and technology partners, program and project managersParticipate in knowledge transfer within the team and business units

BREADTH & DEPTH

Expert knowledge of IT security and risk disciplines and practicesAdvanced knowledge of of organization, technology  controls / security/ risk issuesMay participate on complex, comprehensive or large projects and initiativesActs as a lead expert resource in technology controls / information security for project teams, the business / organization and/or outside vendorsGenerally reports to Senior Manager or above

EXPERIENCE & EDUCATION

Bachelor's Degree in Computer Science or Engineering or equivalent combination of education and experience.Minimum 5 years of hands-on experience implementing, administering and optimizing ServiceNow ITOM [CMDB, Discovery, Service mapping].Proven hands-on experience in optimizing discovery, tailoring patterns and development.Proven hands-on experience monitoring, troubleshooting and remediating CMDB & Discovery related issues in large organizations including experience with any cloud service providers such as Azure, GCP or VMware.Working knowledge of hybrid IT infrastructure, which combines on-premises, data center, and cloud-based operations including in-depth knowledge of networking.Strong understanding of Networking principles, Server Administration concepts, Cloud Infrastructure and Middleware and Databases.Knowledge of ServiceNow Common Services Data Model (CSDM) framework.The following certifications would be considered as assets: Certified ServiceNow System Administrator (CSA), and Certified Implementation Specialist (CIS) in Discovery, Service Mapping, Vulnerability ResponseExcellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues;Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.Demonstrated ability to work independently, prioritize tasks, and manage multiple issues and initiatives simultaneously.Self-starter, positive attitude, and ability to problem-solve under minimal supervision

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet