Title: Reinsurance Claims Tower Lead Team: Reinsurance Client Services Team Location: Bengaluru Position Overview: As the Reinsurance Client Services Claims Tower Lead for Aon Business Services (ABS), you will oversee a high-performing team of more than 40 professionals, ensuring the delivery of extraordinary client service in the global reinsurance industry. You will drive operational excellence, foster team engagement, and act as a key point of contact for internal and external claims stakeholders. Key Responsibilities: · Lead, mentor, and develop a team of client service professionals, fostering a high-performance culture focused on operational excellence. · Oversee the implementation and maintenance of best practices and standardized procedures across all ABS client service operations. · Monitor objectives and KPIs for operational efficiency, ensuring claims service level agreements (SLAs) and quality standards are consistently met; implement corrective actions as needed. · Manage escalations and complex client/stakeholder issues, providing solutions and maintaining strong working relationships. · Collaborate with cross-functional teams including ABS Operations, Aon Reinsurance Sales and Client Services, Finance, and IT to optimize processes and deliver seamless experiences for Aon clients. · Make observations and recommendations contributing to the operational claims process and building efficiency. · Identify training needs and facilitate ongoing professional development for your managers and SMEs. · Drive claims process improvement initiatives, leveraging technology and ABS best practices to enhance efficiency and client satisfaction. · Prepare and present regular reports on service metrics, team performance, and operational challenges to global and regional stakeholders. · Support recruitment, onboarding, and workforce planning for the team. · Champion a culture of collaboration, transparency, and accountability within the team. · Ensure compliance with all standardized Aon India policies and procedures as well as all regulatory requirements. Qualifications: · Bachelor’s degree in business, Finance, Insurance, or related field; advanced degree preferred. · Minimum 10 years’ experience in reinsurance, insurance, or financial services, with at least 5 years in a supervisory or team lead role. · Proven experience managing large teams (30+ members) in a fast-paced, client-centric environment. · Strong knowledge of reinsurance operations, documentation, and regulatory requirements. · Exceptional leadership, coaching, and interpersonal skills. · Ability to think strategically and analytically, as well as solve problems by thinking creatively. · Proficient in MS Office and relevant client service/insurance platforms. · Outstanding communication skills, both written and verbal. 2572602