Title: Reinsurance Operating Team Lead (ARL 5) Team: Reinsurance Client Services Team Position Overview: As the Reinsurance Client Services Team Operating Lead for Aon Business Services (ABS), you will oversee a high-performing team of more than 200 reinsurance professionals, ensuring the delivery of extraordinary client service in the global reinsurance industry. You will drive operational excellence, foster team engagement, and act as a key point of contact for internal and external stakeholders. Key Responsibilities: · Lead, mentor, and develop a large team of client service professionals and managers, fostering a high-performance culture focused on operational excellence. · Oversee the implementation and maintenance of best practices and standardized procedures across all ABS reinsurance client service operations. · Lead a management team responsible for the different reinsurance operations work streams. · Monitor objectives and KPIs for operational efficiency, ensuring service level agreements (SLAs) and quality standards are consistently met; implement corrective actions as needed. · Manage escalations and complex client/stakeholder issues, providing solutions and maintaining strong working relationships. · Collaborate with cross-functional teams including ABS Operations, Aon Reinsurance Sales and Client Services, Finance, and IT to optimize processes and deliver seamless experiences for Aon clients. · Make observations and recommendations contributing to the operational process and building efficiency. · Identify training needs and facilitate ongoing professional development for team managers and SMEs. · Drive process improvement initiatives, leveraging technology and ABS best practices to enhance efficiency and client satisfaction. · Prepare and present regular reports on service metrics, team performance, and operational challenges to global and regional stakeholders. · Support recruitment, onboarding, and workforce planning for the team. · Champion a culture of collaboration, transparency, and accountability within the team. · Ensure compliance with all standardized Aon India policies and procedures as well as all regulatory requirements. Qualifications: · Bachelor’s degree in business, Finance, Insurance, or related field; advanced degree preferred. · Minimum 16 years’ experience in reinsurance, insurance, or financial services, with at least 6 years in a supervisory or team lead role. · Proven experience managing large teams (100+ members) in a fast-paced, client-centric environment. · Strong knowledge of reinsurance operations, documentation, and regulatory requirements. Exceptional leadership, coaching, and interpersonal skills. · Ability to think strategically and analytically, as well as solve problems by thinking creatively. · Proficient in MS Office and relevant client service/insurance platforms. · Outstanding communication skills, both written and verbal. 2572604